IT Support Specialist (Bilingual EN/FR)

Médecins Sans Frontières (Doctors Without Borders)


Job Information

Salary Grade: Level 12 on the MSF Canada Salary Grid, $58,410 per year (non-negotiable)

Status: Must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any applicant outside of Canada

Impact Statement

The IT Support Specialist will be responsible for day-to-day support and administration of MSF Canada’s IT infrastructure, IT services, and projects, and will be a champion in the development, implementation, documentation, and support of technology solutions for MSF Canada. They will also be responsible for supporting employees in various areas, including computer systems, and applications both local & cloud.

Key Responsibilities

  • Technology and Solutions – Work collaboratively with the IT team on new technology, solutions and projects, supporting issue and change management
  • End-User Support – Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, systems, and applications; Provide first-level help desk services on software and hardware issues, with a view to maintaining and keeping the systems running with minimum downtime
  • Technical Support – Support the MSF Canada Office 365 Collaborative environment (SharePoint + O365 applications); Troubleshoot errors and fix system issues; perform routine maintenance on user desktops/laptops, including account creation and support

Knowledge and Experience

  • Demonstrated experience in intermediate technical support or technology coordination roles
  • Knowledge and experience with SharePoint administration, rights management, and IDaaS solutions
  • Advanced knowledge of Windows Server, Windows and MAC OS, Networking topologies like TCP/IP, Internet applications, Active Directory, Azure and Microsoft Office suite
  • Experience working with different hardware (Windows based PCs and laptops, mobile devices, etc.), applications (O365 Office Suite) and technologies (Exchange, Windows/MAC/Server OS’s, VMWare)
  • Knowledge of VoIP, cell phone technology, and videoconferencing
  • HTML/CSS/PHP/JavaScript, Anti-Virus & Firewall Security, and Virtual Private Networking are all desirable
  • Demonstrated problem solving, organizational and interpersonal skills

Education, Certifications, and Languages

  • ITIL, CCNA or other IT-related certifications, desirable
  • Fluent in English
  • Fluent in French


Interested candidates are invited to apply by providing their resume and responding to the questions below (in lieu of providing a cover letter). The deadline for applications is Thursday 26 October, 2023, 9:00am, EDT. Only electronic applications will be accepted. A complete job description is available HERE.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to [email protected]

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