IT Support Officer

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

We have an exciting opportunity to join the IT Services Department as an IT Support Officer working a hybrid model.

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

•         An excellent contributory pension scheme

•         38 days annual leave

•         A comprehensive range of childcare services

•         Family leave schemes

•         Cycle loan scheme

•         Discounted bus travel and Season Ticket travel loans

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.

About the Role

You will reside in the Desktop Services Team in the Customer Services Group in IT Services.

You will provide second level technical support to users of the Managed Desktop Service this involves; the key responsibilities of responding to IT incidents and service requests within agreed service standards, contributing to the development of and writing technical documentation, explaining services provided and troubleshooting problems as necessary.

You will focus on delivering support via the phone or via the use of remote support tools and you are required to work closely with colleagues in the team as well as with members of the Service Desk who provide first line support. You will need to be flexible, motivated and skilled, with a professional approach to the provision of IT support services and be expected to work across all the supported departments, interacting with University staff at all levels.

About You

You will be a real advocate of excellent customer service and demonstrate a drive and desire to deliver this alongside the provision of professional IT support. You will also be a real team player but still, be comfortable working alone. You will have the desire to learn new IT skills, deliver solutions in a timely, consistent and conscientious manner and be committed to keeping track of your outstanding work, ensuring colleagues and users are kept informed of progress.

Application Process

You will be required to upload a supporting statement, CV and the details of two referees as part of your online application.

In your supporting statement please address each point of the selection criteria found in the job description and demonstrate how you meet the criteria.

The closing date for applications is Monday 21 November.

Interviews will take place on Thursday 24 and Friday 25 November, face to face in Oxford City Centre.