Date Posted: 04/04/2024
Req ID: 36782
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00056142
Description:
About us:
The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance, and effectiveness of the core administrative management and student systems at the University of Toronto (U of T). Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, ResearchAdministration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, including ITS’ ITSM platform based on ServiceNow.
Your opportunity:
Under the general direction of the Assistant Director, Enterprise Shared Services, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve the University’s administrative management and student systems.
The ITSM Coordinator position is a new position created to align and improve service delivery practices across the CIO portfolio, operating as Information Technology Services (ITS). ITS is home to over 200 IT professionals who provide University-wide IT services and systems to enable U of T to maintain its status as Canada’s leading institution of learning, research, and knowledge creation. This position will be responsible for coordinating the adoption of the ITIL framework, the implementation of ITSM best practices, ensuring the consistent adoption of key processes and tools, such as ServiceNow, across ITS, and establishing, measuring, and reporting against objectives and key results (OKRs).
Your responsibilities will include:
Essential Qualifications:
Assets (Nonessential):
To be successful in this role you will be:
NOTE: This is a 2-year term position
Closing Date: 04/22/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 — $99,548 with an annual step progression to a maximum of $127,305. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
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