IT Manager- Manager of Application Support and Management

Title- IT Manager- Manager of the Application Support & Management
Team- IT Operations

Position Summary:

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

At OU IT, you will be a part of an organization that recognizes and rewards the contributions of its employees. OU IT fosters a dynamic work environment and offers a wide range of career opportunities. As part of a higher education institution, OU IT embraces the mission of the University and reflects the diversity of the community we serve. 

This is a supervisory role within the OUIT Operations Department that will report to the Director of OUIT Operations. 

Manager of the Application Support & Management (ASM) team will be responsible for most HR duties for the team, Direct support of departmental supported applications, and collaborating with other university staff.  The manager will also be responsible developing and ensuring that processes and procedures are followed, documentation is kept up to date, and customer requests are fulfilled.  The manager is expected to provide leadership, mentoring, coaching, and professional development that will empower team members, and is responsible for fostering an environment of collaboration.  This role is to be considered a “working manager” and must possess technical and leadership skills.

Duties:

• Responsible for documenting business processes, application support diagrams, and other relevant documents.
• Facilitate communication between end users and technical staff as well as give presentation to customers, team members, and executive leadership as needed.
• Work in conjunction with other team leaders, project managers, and other OUIT staff.
• Respond to requests, incidents, and problems.
• Plan, assign, and direct the activities of personnel.
• Provide leadership and direction for the ASM team.
  

**The position will be located in Oklahoma City (Health Sciences Center Campus) with a flexible and/or remote option possible for experienced candidates.**

Required Education: Bachelor’s degree, AND: 

• 36 months in management, leadership, or project experience.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor’s degree for a total of 84 months of experience.

Skills:

• Advanced knowledge of business software and hardware
• Ability to supervise staff and communicate directions and expectations effectively 
• Ability to read and understand complex written materials   
• Must be detail oriented for accuracy of data and information   
• Ability to communicate verbally and in writing   
• Ability to evaluate projects;programs and produce reports   
• Ability to handle stress and finish projects in a timely manner     
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)   
• Ability to work independently and with interdepartmental teams

Certifications:

• None

Advertised Physical Requirements:

• Sit for prolonged periods. Communicate effectively and listens. Ability to engage in repetitive motion. Standard Office Environment

Departmental Preferences:

• None

Supervision: There will be supervisor duties but we are not sure what that will look like at this time. This position will be managing a new team. Would like to hire the manager first.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person’s unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.