IT Infrastructure Operations Engineer

AIR is currently looking for an Infrastructure Operations Engineer. The ideal candidate will possess a demonstrable skill set in infrastructure and server management, both in on premise and cloud environments, with a focus in the areas of virtualization and storage.

 

AIR’s Information Technology (IT) organization provides technology services for clients both inside and external to AIR. IT maintains professional-grade data and hosting centers that are supported by a team of engineers monitoring the continuous operations of the network, including servers, security, and applications. Internally, IT provides a wide variety of services that include electronic mail, collaboration, networking, business-specific data base applications, and technical support for applications and web-site developers. Externally, IT delivers web hosting services with rigorous security requirements that satisfy industry standards.

 

Candidates hired for the position may work remotely in the United States or from one of our U.S. office locations . 

 

About AIR:

 

Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world.

 

 

AIR’s commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. At AIR, we define diversity broadly, considering everyone’s unique life and community experiences. We believe that embracing diverse perspectives, abilities/disabilities, racial/ethnic and cultural backgrounds, styles, ages, genders, gender identities and expressions, education backgrounds, and life stories drives innovation and employee engagement. Learn more about AIR’s Diversity, Equity, and Inclusion Strategy and hear from our staff by clicking here .

The responsibilities for the position include:

• Provide day-to-day operational support of our IT infrastructure environment, including managing hypervisors, VMs, and storage systems both on premises and in Azure
• Work with the Operations team to support a wide range of enterprise applications and systems to include Active Directory and IIS, as well as business functions like DR and HA
• Develop and maintain standard operating procedures and other technical documentation for operational tasks
• Follow security best practices to assist in maintaining a stable and highly secure IT environment
• Work directly and effectively with other teams in troubleshooting problems and finding solutions
• Utilize ticketing system ticket queue to address all server and application issues in a timely manner, recording solutions, and escalating tickets as required
• Manage complex problems through to a successful conclusion

Education, Knowledge and Experience:

• Bachelor’s degree in Computer Science, Computer Engineering or related discipline with a minimum of 5 years of relevant experience in the IT industry, or a master’s degree with a minimum of 3 years of relevant experience, or  a minimum of 10 years of relevant IT industry experience
• Experience designing, architecting, provisioning, operating, and maintaining systems running in a VMWare/vCenter environment
• Experience designing, architecting, provisioning, operating, and maintaining systems running within the Azure cloud environment
• Strong knowledge and experience with installation, administration, troubleshooting of Windows Server Operating Systems
• Experience deploying and supporting enterprise storage solutions
• Demonstrated documentation and communication skills, a proactive and detail-oriented approach, strong team-oriented attitude, and ability to establish work priorities
• Passion for the craft with a demonstrated ability to learn and understand the technology both at a high level and at a detailed level

Disclosures:

 

AIR requires all new hires to be fully vaccinated against COVID-19 or receive a legally required exemption from AIR, as a condition of employment.  AIR will ask candidates to verify their vaccination status only after a conditional offer of employment is made.  Applicants should not provide information about their vaccination status or need for exemption prior to receiving a conditional offer of employment from AIR.

 

Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

 

AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks.

 

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