University of Maryland
|Functional Title:||IT Coordinator|
|Category Status:||33-Exempt Regular|
|Applicant Search Category:||Staff|
|University Authorized FTE:||1.00|
|Unit:||SVPAAP-EM-Assessment & Technology|
|Campus/College Information:||Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.|
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
|Position Summary/Purpose of Position:||The IT Support Specialist will report to the Assistant Director of Technology in the Office of Assessment & Technology (OAT) within Enrollment Management (EM). The position will be evaluated on meeting broad program objectives and goals and will be granted wide latitude for independent judgement, decision making, and problem solving. The incumbent is responsible for providing daily support and oversight of the Office’s help desk ticketing triage and assignment process, and ensure service requests are appropriately routed and resolved expeditiously. As such, the incumbent will utilize specific knowledge of related regulations to interpret policies and procedures, solve problems, and handle inquiries. The IT Support Specialist provides general support for enrollment systems and is involved with multiple system configurations, which includes: creating, updating, and deleting user accounts, monitoring system jobs, loading data into systems, ad hoc batch processing and posting, making configuration changes, and conducting functionality testing. As a member of the Technology Team, the IT Support Specialist will create, update, and organize system documentation and job aides, and conducts user training. The incumbent must be detail-oriented, have excellent customer relations skills, and be dedicated to providing consistent, high-quality service to meet operational needs.|
|Benefits Summary||Exempt: Top Benefits and Perks:
Bachelor’s degree from an accredited institution, or equivalent combination of education, training or experience may be substituted for education on a year-for-year basis.
Knowledge, Skills, and Abilities:
|Preferences:||Familiarity with query writing tools (such as SAS) and CRM software (such as Salesforce) a plus, but not required.|
|Additional Information:||Salary range $56,000-$70,000|
|Job Risks||Not Applicable to This Position|
|Physical Demands||Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.|
|Open Until Filled||No|
|Best Consideration Date|
|Diversity Statement:||The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.|
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