IT CHANGE MANAGEMENT COORDINATOR

Posting Details
Position Information

Posting Number	SRGV6236
Working Title	IT CHANGE MANAGEMENT COORDINATOR
Number of Vacancies	1
Location	Edinburg, Texas
Department	IT Governance & Services
FTE	1
FLSA	Exempt
Scope of Job	Coordinate and ensure that proper change management procedures are followed by IT teams and university departments for all installations, upgrades and other technical activities. Optimize the effectiveness of the interaction of information systems and organizational processes in an efficient and timely manner. Promote and educate staff on change management practices across all IT departments to minimize the risks of negatively impacting production IT environments and services.
Description of Duties	Responsible for the Information Technology Service Management (ITSM) Change Management Process and oversees the IT Change Management Calendar within the ITSM tool. Develops and communicates the Change Management process and supporting procedures and advises departments on all needed processes. Promotes the benefits of Change Management to management and departments. Ensures that changes to services and applications follow change management process to reduce the risk of issues in production environment. Collaborates with IT Directors and Management Team to ensure that compliance with Change Management Processes in all aspects of change preparation, communication, and implementation are complete. Coordinates, plans, schedules, and engages in multiple initiatives simultaneously with competing deadlines. Receives, reviews, records, categorizes and distributes Change Requests and follows up as necessary. Ensures that key stakeholders and customers receive the appropriate types of communication, and that proper planning and testing has taken place prior to a change occurring in production. Acts as the designated Chair for the Change Advisory Board and emergency Change Advisory Board. Conducts reviews/audits for completed change requests to ensure that objectives have been met and investigates any unsuccessful changes. Collaborates with all IT departments so they can create routine change requests to minimize the number of changes that go the Change Management Committee. Generates regular reports regarding change requests including number approved, number completed, and number rejected, based on types and categories. Ensures departments are in compliance with the change management process and if necessary, communicates with respective department head regarding non-compliance. Performs additional duties as assigned.
Supervision Received	General supervision from assigned supervisor.
Supervision Given	Direct supervision of assigned staff.
Required Education	Bachelor’s Degree in CIS, CS, IT or a closely related field from an accredited university or other Bachelor’s degree with 4 years of IT experience.
Preferred Education	None.
Licenses/Certifications	Preferred: ITIL V4 Foundation
Required Experience	Three (3) years of IT related experience including resolving incidents, fulfilling service requests, and working with Change Management Processes and/or Application/Systems Development.
Preferred Experience	None.
Equipment	Use of standard office equipment.
Working Conditions	Needs to be able to successfully perform all required duties. May be required to work evenings and/or weekends. Occasional travel will be required.
Other	Must have strong organizational skills and a high level of problem solving skills. Ability to master new technology and applications. Must be able to multitask and manage projects concurrently. Ability to build strong working relationships with all Support and Service Delivery teams. Detail-oriented with the ability to follow processes and procedures. Must possess excellent communication (written and verbal) and organizational skills and have a great level of attention to detail. Must have a process oriented approach.
Physical Capabilities	n/a
Employment Category	Full-Time
Minimum Salary	Commensurate with Experience
Posted Salary	Commensurate with Experience
Position Available Date	10/01/2022
Grant Funded Position	No
If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement	It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants	Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.
Additional Information	UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.
Quick Link	https://careers.utrgv.edu/postings/35796

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