IT Business Partner – Product Owner in Markham, Ontario

Title: IT Business Product Owner – Business Applications / Construction

Position Summary

The IT Business Product Owner provides analytical and technical expertise in implementing, designing, developing, supporting and/or analyzing solutions for customers through an appropriate blending of business and technical knowledge. In this position, you will implement and develop solutions using expertise for problems to include maintenance, modification, and/or development of inter-related applications/solutions.

Duties & Responsibilities

• Solutions link technical knowledge with business solutions and may range from consulting services (software recommendations) to developing integrated-automated systems.

• Responsible for providing functional, technical solutions. Duties include customer needs assessments as well as evaluating software requirements.

• Maintain strong working relationships with customer by listening, understanding, and responding to identified needs.

• Analyze business requirements; perform process analysis of customer activities to determine business solutions or process improvement opportunities across business functions and recommend solutions. Oversee and assist with the gathering and documentation of requirements.

• Develop and maintain comprehensive documentation of business requirements.

• Assess reported issues, provide regular and timely incident updates and work to drive them to closure.

• Create working procedures, build-up knowledge databases and functional documentation.

• Develop functional requirements and system design specifications that align with proposed or existing business solutions. Work with developers to ensure optimal solution delivered.

• Implement enhancements, change requests, break-fixes, patches, and updates. Develop test plans, test, coordinate user acceptance testing (UAT), and approve changes to ensure alignment with business objectives and test plans. Develop and deliver end user training materials as well as document solution.

• Communicate updates and changes to affected stakeholders.

• Contribute to the development of project plans, participate, lead, assign and monitor tasks when required.

• Liaise with management, functional leaders, department heads, and end-users to ensure system functionality meets business requirements.

• Apply working knowledge of the organization roles and relationships, as well as utilize available resources to resolve issues.

• Identify and manage project scope and project risks.

Education & Skill Requirements

• Post-secondary education (preferably in the field of computer science or software engineering)

• Minimum of seven years business analysis experience.

• Knowledge of construction, service, or facility management an asset.

• Excellent written and oral knowledge of English.

• Excellent documentation, planning, and project management skills.

• Ability to quickly grasp, articulate and document complicated business and technical issues.

Black & McDonald welcomes and encourages applications from persons with disabilities.

Accessibility accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.