IT Business Analyst

Indiana Wesleyan University

Job Title: IT Business Analyst

Reporting Relationship: Director of Project Management

Unit: Central Administration

Department: It Client Engagement Services-Central Administration

Campus Location: Maxwell Center

Summary of Position:    The Business Analyst assists the Project Management Office in the charting, scoping, tracking, and execution of projects and requests. The Business Analyst provides consistent, high quality data analysis, troubleshooting, research and issue resolution, and leads both external and internal client projects. This position seeks to address client needs by engaging the appropriate IT resources to provide and implement solutions that align to their goals and objectives needs.

The overall goal of this position is to provide collaborative support to the Project Management Office by ensuring customer projects are appropriately scoped in terms of resources, timing, and completion requirements. The ability to track and understand resources required to achieve customer objectives is paramount. This position will partner closely with the Director of Project Management, and together, will ensure effective project management and communication is occurring at all times. An important aspect of this role is the ability to work with internal and external resources to better understand what it will take to successfully score, onboard, and ultimately deliver projects to the institution. The Business Analyst will work on Small/Medium scale projects and will be required to partner with all IT divisions to effectively serve the needs of the customer. The ability to work closely with IT Directors and support personnel to gather business requirements and ensure resources are effectively allocated and managed is critical.  The Business Analyst is a member of the Project Management Office and participates in establishing its goals, strategies, and performance indicators for success.

Duties and Responsibilities

  • Foster effective communication between IT and external clients 
  • Effectively scope the resources, including cost, duration, and personnel, as well as business requirements/dependencies necessary to complete a project 
  • As needed, assist in the guidance of client projects through the portfolio prioritization process 
  • Assist with strategic oversight to ensure IT delivers an effective solution 
  • Follow-up complex problems using tools and resources available
  • Develop and execute project plans with the objective of maintaining client satisfaction
  • Complete projects and address issues in an accurate, timely manner 
  • Recommend project improvements to clients related to desired outcomes 
  • Ensure timely completion and follow-up on action items, client requests and vendor requirements
  • Set realistic and accurate expectations with clients on IIT’s ability to deliver on project objectives and timelines 
  • Keep up-to-date on new trends and technology related to client projects 
  • Make recommendations and provide insights on resources needed to complete client projects
  • Assist in ensuring effective project updates and communication is occurring between the Project Management Office and IT as a whole 
  • Working with the Director of Project Management, produce and disseminate dashboards and reports to ensure the project status is visible to all clients. This includes reports on budget, timeline, milestones, and all deliverables
  • Act as a Project Management resource when requested 
  • Other duties may be assigned

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Bachelor’s degree in business or communications, IT, or a related field


  • Minimum four (4+) years’ work experience in a fast paced professional environment
  • Preferred: Experience in higher education
  • Proven ability to onboard and facilitate the execution of complex business projects
  • Customer-facing experience in scoping and analyzing business requirements and objectives
  • Proven customer engagement experience
  • Experience with change management processes

Required Skills

  • Proven work experience in business analysis or an equivalent combination of training and experience necessary to complete the responsibilities of the position
  • Broad knowledge of business practices and IT systems
  • Microsoft Office: Word®, Excel®, PowerPoint®

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.


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