Investigation Manager (Remote)

Date Posted:

2024-09-06

Country:

United States of America

Location:

PW731: P&W-PR-Remote PW Remote PR , San Juan, PR, 00901 USA

Position Role Type:

Remote

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship

What You Will Do

The Central SQA Quality Clinic is a challenging, fast paced, high visibility environment. The ideal candidate is one that is an independent self-starter, is adaptable, has high energy, ability to handle multiple issues at once, works well with others, and can lead by influence.

• Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause, and follow up of corrective action implementation.
• Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes.
• Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise.
• Manage Customer return process. Improve RCCA proficiency throughout assigned organization.
• Drive personal improvement in RCCA competency. Maintain Quality Clinic and/or individual certifications.
• Support the maintenance of all Clinic Metrics. Maintain CORE discipline and certification.
• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English

Qualifications You Must Have

• Bachelor’s degree and 5 years of experience in Quality, Manufacturing or Engineering or An Advanced Degree and 3 years of experience in Quality, Manufacturing or Engineering.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Experience with the 8D investigation process.

Qualifications We Prefer

• Experience with CORE/Root Cause tools and proficiency in driving robust, systemic RCCA.
• Certification in Red-X / 6 Sigma.
• Experience with SAP, MS PowerPoint, Excel, OneNote, MS Word.
• Experience with non-conforming material management processes.

What We Offer:

• Employee Scholar Program

Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). The selected candidate must reside in Puerto Rico.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This role is a U.S. based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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