International Education Officer

Primary Purpose:The International Student and Study Abroad Centre (ISSAC) is seeking a candidate who is passionate about helping others, and who thrives in an environment that requires problem solving, creativity and collaboration in the development and implementation of programming to support study abroad programs at the University of Saskatchewan.  

Nature of Work:Reporting to the Team Leads, International Student and Study Abroad Centre, this key role is responsible for leading the promotion and administrative oversight of student-related aspects of study abroad program 

• The position works in a fast-paced, collaborative environment to complete work necessary to foster and promote student success in all areas related to outgoing exchange students.
• The International Education Officer works collaboratively with ISSAC colleagues, College Advisors, international partnerships and other student service units to encourage student success and retention in study abroad and study mobility programs
• The work requires the ability to communicate effectively and empathetically to a diverse audience by a variety of methods and communication mediums.
• Role may involve occasional weekend and evening work
• Occasional overnight and international travel may be required

Typical Duties or Accountabilities:

• Increase student engagement in study abroad programs through collaborative, integrated approaches to university-wide and student-led promotional and peer mentoring strategies
• Uphold the due diligence, fairness and integrity of student mobility applications, selections and mobility processes
• Shared responsibility to ensure student preparedness for international education through collaboratively developing and facilitating ISSAC activities
• Ensure the print/online materials are effective in relation to pre-arrival, arrival, in-field and post completion of students’ exchange programs and other student mobility programs
• Ensure student, staff, faculty and external stakeholders’ satisfaction with study abroad  guidance through informed, cross-culturally sensitive, client-centered responses to inquiries
• Be a resource to colleagues and units on campus relating to study abroad matters
• Collaborate with ISSAC colleagues to support student mobility initiatives when required
• Managing ISSAC communication mediums to ensure all information remains relevant and accurate
• Ensure liability and risk are responsibly mitigated by remaining current with best practices in supporting students
• Analyze how unique situations are accommodated and work with students to determine the appropriate course of action to ensure their needs are met
• Foster a student-centered philosophy by engaging in professional development, researching and developing best practices and services as a model of exemplary customer service to internal and external stakeholders
• Implement effective customer service practices and make recommendations to the ISSAC team that relate to business process improvements, functions and timelines.
• Liase with internal and external stakeholders in order to provide integrated student services consistent with student-centered service philosophies, policies and practices.
• Possess the willingness and capacity to be a knowledgeable resource for others on campus.
• Develop positive relationships with campus and external stakeholders and ensure programs and services integrate with College, university-wide and community-based programs and services
• Ensure programs and services are in compliance with university and divisional policies and procedures
• Plan and implement programs and services that make effective use of financial resources, including realigning resources to allow for innovation and continuous improvements
• Maintain event/activity statistics and evaluation data, and analyze, organize and draw conclusions for evaluation results.

Education:An undergraduate degree in a related field of study.  A combination of education and experience may be considered.  Coursework and/or training in international education is an asset

Experience: At least one year of experience working in university student services or equivalent service-oriented field. Knowledge of the university environment and the departments/units involved in student exchange and study abroad programs would be an asset. Experience working in a diverse, inclusive and intercultural environment is required.  Experience in writing communications materials and delivering presentations.  

Skills:

• Intercultural competence: experience working with people from various cultures, identities and backgrounds and sensitivity to diversity and cross-cultural differences.
• Excellent leadership skills, with the ability to build and foster relationships
• Computer literacy, including proficiency in the MS Windows Suite and Zoom web conferencing
• Empathy and active listening in one-on-one client interactions
• Goal oriented and results driven with proven ability to take initiative;
• Ability to work independently and collaboratively with stakeholders to accomplish institutional goals;
• Demonstrate a high level of professional integrity and ethical behavior
• Excellent analytical and organizational skills, including the effective planning and management of multiple projects
• Excellent communication skills: both written and oral including public speaking;
• Ability to work under pressure and manage a demanding workload.
• Excellent problem-solving, critical-thinking skills and independent judgement

Inquiries regarding this position can be directed to Leslie Bowditch, leslie.bowditch@usask.ca .

Department: Intl Student & StudyAbroad Ctr

Status: Term 18 months maternity leave replacement of up to 18 months, with the possibility of extension

Employment Group: ASPA
Full Time Equivalent (FTE): 1

Salary: The salary range, based on 1.0 FTE, is $49,301.00 – 77,033.00 per annum. The starting salary will be commensurate with education and experience.

Salary Family (if applicable): Specialist Professional

Salary Phase/Band: Phase 1

Posted Date: 9/29/2022

Closing Date: 10/19/2022

Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask’s Alternative Workspace Guidelines

The successful applicant will be required to provide the following current verification(s) where ‘Yes’ is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php

Criminal Record Check: Not Applicable
Driver’s License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable

Please review the University of Saskatchewan’s health and safety requirements for faculty, staff andstudents in consideration of the COVID-19 pandemic.

The University believes equity, diversity, and inclusion strengthen the community and enhance excellence, innovation and creativity. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation in order to participate in the recruitment process, please notify us and we will work together on the accommodation request. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.