Intermediate Specialist, Mentoring and Retention

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service – Department:

BÉPC Spécialistes et mentorat

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

April 15, 2024

Closing Date:

April 26, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$75,743.00 – $95,678.00

About the Faculty of Arts

The oldest and one of the biggest faculties at the University of Ottawa. The Faculty of Arts has evolved to be one of the leading faculties on campus. Now more than ever, the new economy needs thinkers, communicators, and creators. Whether you are interested in the Humanities, Languages and Literatures, or Fine and Performing Arts, the Faculty of Arts offers students an education for today’s and tomorrow’s workplace! The Faculty of Arts is dedicated to creating a diverse, equitable and inclusive environment for everyone. 

• This position may be eligible for a telework arrangement. Learn more about our telework guidelines click here

Position purpose:

Reporting to the Supervisor, Student and Campus Support, plans, implements and evaluates initiatives aimed at Faculty of Arts student retention, success and development. Manages Mentoring Centre human and material resources while offering programming that improves the student experience and furthers student success. Plans and performs interventions with students and counsels those in difficulty, to increase success, retention and persistence rates.

In this role, your responsibilities will include:

• Develops and implements strategies that further student retention, success and persistence. Designs and implements strategies and tools to further student success.
• Working with the Intermediate specialists, Academic Advising, assesses students’ situations (including for those at risk), determines problems, meets the persons concerned to establish an action and follow-up plan, and offers advice and supervisory activities to help students succeed. Manages activities related to student interventions (assesses needs, establishes study plans, plans and performs interventions, conducts follow-up and oversees students as needed).
• Co-ordinates Mentoring Centre activities, including human and material resource allocation, work assignment, implementation of work procedures and website content management, to offer high-quality support to students.
• Develops and implements a service delivery program (including study groups, workshops, Mentoring Centre promotional activities) designed to facilitate first-year student integration and increase student success.
• Trains, supervises and offers daily guidance to Faculty student mentors, to offer students high-quality mentoring services. Advises student mentors on their interactions with students as well as on leading workshops and study groups. Offers workshops as required.
• Assesses cases and, working with the Intermediate specialists, Academic Advising, ensures follow-up on files concerning academic regulations, activity schedules and administrative processes (admissions, program of study changes, enrolment process, convocation, Faculty scholarships and bursaries, academic reset program, etc.).

What you will bring:

• Bachelor’s in education or a university degree in a related field
• Two years’ experience in education or as an Academic Advisor, or a combination of both
• In-depth knowledge of postsecondary education programs, normally acquired through a university degree or equivalent experience
• Knowledge and experience concerning training and teaching methods
• Knowledge of university curriculums, academic regulations and adminstrative processes
• Demonstrated university-level mentoring experience or the equivalent
• Experience in communicating with a diverse clientele (students, parents, professors, support staff, managers, community members), both orally and in writing, highlighting own consultation, analysis and feedback skills
• Project management skills: co-ordination, implementation, supervision, and report and review writing
• Bilingualism — English and French (spoken and written)
• Flexibility to occasionally take part in early morning, evening or weekend events

#hybrid

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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