Intake & Case Coordinator – Health – 118758

UCSD Layoff from Career Appointment: Apply by 9/23/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 8/4/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Department Overview

The Office for the Prevention of Harassment & Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty, and staff that is free from discrimination and harassment on the basis of protected categories. OPHD’s mission is to educate the entire UC San Diego community about these issues and to assist with prevention efforts, and prompt and effective resolution of all complaints. OPHD provides analysis and guidance in all areas pertaining to institutional compliance with federal and state laws, and University of California nondiscrimination policies. Reporting directly to the Chief Ethics and Compliance Officer, OPHD conducts civil rights investigations and guides senior campus leadership in all Vice Chancellor areas, including the Medical Center and Health Sciences.

Position Overview

The Intake & Case Coordinator reports to the Associate Director and Deputy Title IX Officer – Health in the Office for Prevention of Harassment & Discrimination (OPHD). Under general direction, this position receives and processes complaints received via various channels and tracks them through the lifecycle of the case. Additionally, this position will conduct intake meetings.

The incumbent is responsible for complaint and inquiry intake, case coordination, tracking, reporting and analysis for received by OPHD. This position is the primary point of contact for reporting parties and complainants for Health/Medical Center. This position maintains data to ensure that complaints are tracked and can provide summary statistics to unit leadership for case management. The Intake & Case Coordinator performs regular data integrity checks to ensure the accuracy of electronic and hardcopy records, and generates reports. The incumbent will also have responsibility for ensuring all case information is accurate, and will organize the case triage and closure processes for all complaints. The Intake & Case Coordinator will follow up on all cases to ensure timely processing and will help set and meet expectations for investigation participants regarding the investigation process and status. This position will maintain the confidentiality of all reports and records in accordance with UC policy, applicable laws regarding records retention and the policies and practices of OPHD.

The Intake & Case Coordinator also facilitates the resolution of moderate to complex informal complaints of discrimination and harassment matters arising under UC and UC San Diego nondiscrimination policies. This position may cross-train with other divisional personnel to provide case management coverage as needed. This position will provide training on OPHD initiatives, UC policy, and applicable laws regarding Title IX and Title VII.

• Must be able to work nights and weekends, as needed, and various locations based on the 24-hour Medical Center’s business needs.

• Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner. Basic knowledge of the complexities of harassment in the educational or employment setting. Basic knowledge of the complexities of harassment in the educational or employment setting. Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.

• Experience utilizing best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.

• Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner.

• Demonstrated experience in exercising independent judgment in the assessment and planning of workplace investigations.

• Strong analytical and problem-solving skills, and experience in researching, interpreting data, and writing reports.

• Job offer is contingent on clear Background Check.

• Position is designated “Confidential” within the meaning of the Higher Education Employer/Employee Relations Act (HEERA).

• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.

• This position has been identified as a Campus Security Authority pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), and requires immediate reporting of Clery Act crimes occurring on Clery Act geography to the UC San Diego Police Department (UCPD). It is the responsibility of the CSA to ensure they obtain proper training in order to fulfill their reporting responsibilities as required by the Clery Act and University policy, and to complete and submit the required reports to the UCPD without delay.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.