Instructional Technologist (Temporary)

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Posted Job Title

Instructional Technologist (Temporary)

Job Profile Title

Temporary Employee – Non-Exempt

Job Description Summary

Penn Engineering Online is seeking to add a temporary Instructional Technologist to its team. In addition to providing troubleshooting support, technology consultations, and trainings for all program stakeholders, this position will also be directly responsible for a portfolio of approximately 4 courses. This position will be joining a fast-paced, agile team in a growing and dynamic program. Candidates must be willing and able to participate in the team’s on-call evening and weekend support.

Job Description

• Provide technology and customer support for stakeholders across the program, including students, staff, faculty, and TAs. 

• Serve as the primary point of contact for a portfolio of approximately 5-6 courses, and assist in supporting technology and logistical requests.

• Develop training materials and documentation, perform testing, develop workarounds, and support vendor relationships.

• Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.

• Support the hiring, onboarding, and supervision of large teams of TAs.

• Candidates must be willing and able to participate in the team’s on-call evening and weekend support.

• Other duties as assigned.

Qualifications: 

• Bachelor’s degree required, Master’s in a related field preferred

• Minimum of 1-2 years of experience, preferably in higher education

• Demonstrated experience managing or facilitating large online courses or working on or with teaching teams

• Some programming experience in Python and/or Java (preferred)

• Expertise with administrating LMSs (Canvas, Coursera, EdX), LTI integrations, and associated instructional technologies

• Strong customer service skills, positive attitude, and attention-to-detail

• Excellent written and verbal communication skills

• Experience working in a highly collaborative team environment 

• Intermediate Excel skills

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 – $155.75

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.