Information Technology Technician in Sacramento, California

Title: Information Technology Technician

Department: End User Solutions

Location:

Sacramento, CA, US, 95817-1899

Category: Information Technology/Telecommunications

Minimum Pay Rate: $31.41

Maximum Pay Rate: $38.23

Civil Service Status: Non-Civil Service

Apply by Date: 10/22/2024

Posting Type: Open

The SMUD IT team is looking for a highly motivated individual to join our staff. We are looking for a technically inclined and customer service-oriented person who is excited about the prospect of helping our customers with their technology problems and needs. You do not have to have all the answers but be eager and willing to learn in our fast-paced environment. We hope to meet you soon!

This posting intends to fill two (2) part-time IT Technician vacancies, and establish an eligibility list which may be used to fill future part-time, limited-term, or regular full-time vacancies over the next two (2) years.

Purpose

To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD’s technology infrastructure.

Nature and Scope

Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.

Duties and Responsibilities

• Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.

• Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.

• Responds to and resolves tier one user questions and requests within established service level agreements.

• Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.

• Performs related duties as required.

Required Education

• High School diploma or equivalent

Required Experience Qualifications

• Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.

Knowledge Of

Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.

Skills To

Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.

Desirable Qualifications

• Experience with customer service and Help Desk operations.

• Sound decision making, and problem-solving skills.

• Ability to support customers on how to make best use of technology.

• Knowledge and experience in IT support structures, procedures, policies, and systems.

• Ability to train and educate end-users on technology.

• Experience in ServiceNow (or equivalent ticketing systems), Windows 10/11, Microsoft Office, Multi-factor Authentication, and SCCM.

Desirable Education

• Education: Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, Business or related field or equivalent experience.

• Experience: One (1) to two (2) years of relevant work experience in technical analysis, design, development, installation, modification and maintenance of security in a medium to large-scale IT environment.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) – Who We Are

As the nation’s sixth-largest community-owned electric service provider, we’re proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they’re “Happy, satisfied and engaged” which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state’s sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific’s McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country’s top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er’s aren’t far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position may be eligible for SMUD’s hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 1736