Information Technology Support Specialist in Elmira, New York

Performs a variety of duties in support of the information technology software, hardware, LAN, and WAN deployed within the bank and utilized by employees.

• Responds to and completes, in a timely manner, tickets submitted by bank employees to the bank’s Information Technology Helpdesk or by other communication methods.

• Provides technical assistance and application support to fellow bank employees, third party technical support personnel, and others, as needed.

• Transmit and receive files for processing and/or archiving within established guidelines.

• Performs a variety of network troubleshooting tier one efforts to support the banks internet presence and local / wide area network functions.

• Deploys hardware/software to internal clients.

• Assists in maintaining software/hardware inventory of all systems.

• Install and support Network Printers and other devices throughout the organization.

• Responds to inquiries or requests for information on the operation and use of a variety of software and peripheral equipment.

• Works with the Infrastructure staff, Application Owners, and others on special projects and/or assigned service applications as directed by management.

• Maintains a current awareness of new technology, its relevance to the financial services industry and makes recommendations to management for enhancement and advancement of existing systems through a variety of sources such as school, seminars, industry certifications, professional associations and other published sources.

• Utilizes formal training and experience-based knowledge of computer systems, software, and programming concepts to function as a technical resource for the company.

• Conforms to General Performance Expectations as identified for all employees

Qualifications/Requirements:

• Bachelor’s degree in a computer/IT related field or equivalent experience preferred

• Industry certifications such as A+, MCP, MCSE/MCSA preferred

• Specialized training with PC’s, servers, LAN infrastructure, hardware, and application support/installation in an enterprise network environment required

• Must be able to support multiple locations as needed; Valid Driver’s License required

Salary Range $19 to $29 hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled