Information Technology Analyst in Neenah, Wisconsin

Description

ProAmpac is a leading global flexible packaging company, that is currently seeking a Information Technology Analyst that excels in a fast-paced environment with a desire for continued learning and growth.

Why YOU should consider a career with ProAmpac:

• Safety First. It’s the top priority for our team.

• Advancement Opportunities A place to build a future in a STABLE & GROWING industry.

• Strong Core Values: Integrity Intensity Involvement Innovation Impact

• Progression programs to build entry-level talent into top talent.

• Involved team-oriented training that sets you up for success.

• Bonuses and incentives that reward employees for their contributions.

Outstanding Benefits (Full-time employees):

• Competitive wages, shift premiums, promotions from within

• 11 paid holidays & Great Paid time off (vacation)

• Employer paid life insurance

• Excellent 401k Match

• Wellness program that rewards you physically and financially

• And much, much more!

Brief description of the role below:

ProAmpac is seeking an Information Technology Analyst that can serve as a general or secondary point of contact to users for a variety of issues associated with computer hardware, software, and telecommunication. Some job responsibilities will include answer and triage incoming calls to the service desk, document, track and monitor progress of incidents to ensure timely resolution, work effectively and collaboratively with users, coworkers and other functional groups. Provide efficient incident resolution and outstanding customer service. Ensure outstanding end-user support including ongoing monitoring of service level agreements for incident management and collaboration.

Qualifications, Education and Experience:

• Associates Degree in Information Technologies, or equivalent combination of experience, relevant IT certifications and/or credentials

• 2-4 Years experience in a service desk role, service desk experience in a manufacturing facility a plus.

• Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests

• Ability to build effective collaborative relationships

• Work independently and as part of a team

• Experience using Microsoft Office Suite (Word, Excel, Power Point), Teams, and Outlook. Experience with remote software, service ticketing software and label printing software a plus

• Travel is not required, however opportunities for travel will be available.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .”

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category: Administrative Support

Full-Time