Information Technologist: ICT Support

• Based in Information Strategy and Technology Services at the Mawson Lakes campus
• Full-time fixed term contract until 22 December 2023
• Commencement Salary: $84,539 per annum (plus 17% superannuation)

About the Role 

We are seeking an ICT Support
specialist to be part of a virtual team focused on suburban and
regional campus IT support and contribute to the University Standard
Operating Environment and staff desktop computer support. You will
use your technical expertise to provide significant input to the
team in the development, support and maintenance of teaching
technologies including Audio Visual equipment and the General
Purpose Computer Pools in addition to resolving most of the complex
technical faults escalated from the IT Help Desk.

Using well developed interpersonal
skills, you will work closely with other ISTS teams, Academic and
professional staff at all levels and students to resolve problems
(incidents/issues) and provide Information Communication Technology
(ICT) second level support.   
  
About UniSA’s Information Strategy
and Technology Services (ISTS)

Information Strategy and Technology
Services (ISTS) has the primary strategic and operational
responsibility for the provision of the university’s digital
environment and ICT services. ISTS consists of approximately 170
staff in 10 key areas who contribute to UniSA’s strategic goals and
objectives and provide University wide ICT support for staff and students. 

The University’s IT Campus Support
Teams provide at-elbow support for end user computing, telephony and
audio-visual systems used by staff and students. These teams provide
second level technical design, installation and support services for
a range of technologies including wireless network connectivity, end
user computing device used for teaching, learning and research,
computer laboratories and printing.

The environment encompasses a complex
and diverse range of technologies including Windows and Apple
systems and applications, and discipline specific applications.
These are encompassed in the Standard Operating Environment and thin
client applications for staff and students.  

Core Responsibilities

• Develop, support and maintain
  designated information technologies, services or applications
  using well developed technical skills and initiative
• Support teaching technologies
  including, computing pools, the standard desktop environment,
  mobile computing and telephony devices and associated services
• Respond promptly and professionally
  to incident reports and resolve technical faults reported by staff
  and students as escalated by the IT Help Desk
• Provide a technical reference point
  within the Service support team by assisting junior Information
  Technologists with technical issues

Essential Skills and Experience

• Substantial relevant professional
  information technology experience in the development, support and
  documentation of MS Windows and Apple based end user computing
  devices with a standard operating environment (SOE) in a complex,
  networked environment
• Demonstrated understanding of, and
  commitment to, a high level of customer service
• Understanding of contemporary
  information technologies, including audio-visual equipment,
  networked end user computing applications including Office365 and
  networked services
• Experience in a networked computing
  environment including IP networking, TCP/IP, DNS, DHCP, internet,
  wireless networks and application of security techniques,
  dialup/broadband network connections and telephony

Benefits 

Getting a great job working with the
best is just the start. UniSA rewards its staff with a wide variety
of benefits such as:

• Access to great personal development opportunities
• Generous superannuation
  contributions of 17%
• Flexible working conditions
• Employee assistance and development programs
• Corporate health insurance
• Staff study support
• A variety of leave arrangements

Culture 

As a University of Enterprise, we
offer a dynamic and agile workplace culture, one that embraces
challenges and thrives on breaking new ground. Our staff are
creative and innovative thinkers, communicating with clarity,
conviction and enthusiasm. We embrace diversity and inclusion in a
vibrant, engaging environment.  Our people are authentic, resilient,
and influential, and we deliver results. 

How to Apply 

For a copy of the position description
and to apply, please visit Working
at UniSA . The online application form will list the specific
selection criteria that you need to address.  
 
Please address your cover letter to
Jessica Frisari, Consultant: Recruitment Central.
For further information about the position or the
recruitment process, please contact UniSA Recruitment Central on +61
8 8302 1700 or via email at recruitment@unisa.edu.au using job reference
number 4402. 

Applications close: 11.30pm Monday
10 October 2022
 
Applications welcomed from Australian or NZ citizens, Australian
permanent residents and those who have the legal right to work in
Australia for the term of appointment. 

#LI-DNI 

CLICK HERE to view the Position Description Opens in new window

Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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