Informatics Security Analyst and Network Administrator

University of Toronto

Date Posted: 06/11/2024

Req ID: 37895

Faculty/Division: Faculty of Arts & Science

Department: Citizen Lab

Campus: St. George (Downtown Toronto)

Position Number: 00044744


About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Citizen Lab is an interdisciplinary laboratory based at the Munk School of Global Affairs & Public Policy, University of Toronto, focusing on research, development, and high-level strategic policy and legal engagement at the intersection of information and communication technologies, human rights, and global security. The Lab uses a “mixed methods” approach to research combining practices from political science,law, computer science, and area studies. Our research includes investigating digital espionage against civil society, documenting Internet filtering and other technologies and practices that impact freedom of expression online, analyzing privacy, security, and information controls of popular applications, and examining transparency and accountability mechanisms relevant to the relationship between corporations and state agencies regarding personal data and other surveillance activities.

Your opportunity:

Reporting to the Systems and Security Technical Lead the incumbent is responsible for carrying out a range of system and network administration duties which include assisting in the management and oversight of the use of all information technology in the Citizen Lab; acting as the central contact for hardware and software issues; ensuring workstations and related components are kept operationally effective and secure, overseeing administration and security of onsite and offsite servers, administering and maintaining security for websites and web servers, providing training in computer security tools and practices to staff, fellows, and students.

Your responsibilities will include:

  • Troubleshooting complex computer system problems
  • Planning components of projects
  • Troubleshooting network performance issues
  • Executing security measures for network devices and introducing variations as required
  • Troubleshooting networking connectivity issues for end-users
  • Probing for information to establish needs
  • Collaborating on cost estimates
  • Serving as a resource on specific issues to a group of specialists

Essential Qualifications:

  • Bachelor’s Degree in computer science or engineering, or an acceptable equivalent combination of education and experience.
  • Minimum four years of recent and relevant experience in systems and network administration and information security training and research.
  • Experience in analyzing packet capture data and diagnosing connection-related network issues.
  • Demonstrated experience in firewall administration and troubleshooting such as Cisco ASM, iptables, pfilter or similar systems. This experience should include long-term administration, and troubleshooting of these systems.
  • Experience with version and source control systems (e.g., git, subversion).
  • Experience in web site administration (e.g., Apache setup, troubleshooting TLS issues, rotating TLS certificates, reviewing web logs for security).
  • Experience with WordPress content management system.
  • Experience working with update cycle, security model, and theme system.
  • Demonstrated experience in support, in staging and long-term administration of production web applications.
  • Highly engaged and aware of information security and best practices around these issues. This knowledge should include secure server administration in an Infrastructure-as-code environment, all major operating systems (OSX, Windows, and Linux) and mobile devices (Android, iOS).
  • Excellent knowledge and skills in workstation and server components.
  • Advanced knowledge and skills with networking and infrastructure management.
  • Proficiency in dynamic and static malware analysis for mobile and x86 platforms.
  • Effective interpersonal and communication skills to develop good working relationships among staff, clients, and peers.
  • Ability to communicate and work with developers to ensure that best security practices are followed, while still meeting goals for a given project.
  • Ability to multitask/prioritize and to speak to users without a technical background about technical issues.
  • Demonstrated ability to work well as a team member and independently.
  • Highly engaged and aware of information security and best practices around these issues.
  • Ability to train staff members in best security practices (e.g., encrypted email, encrypted instant messaging, secure file storage, etc.)

To be successful in this role you will be:

  • Communicator
  • Efficient
  • Insightful
  • Multi-tasker
  • Problem solver
  • Team player

Closing Date: 07/11/2024, 11:59PM ET

Employee Group: USW 

Appointment Type: Grant – Continuing 

Schedule: Full-Time

Pay Scale Group & Hiring Zone: 

USW Pay Band 12 — $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Information Technology (IT)

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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