Human Resources Associate – Benefits Team

March 21, 2024

Montana State University


Position Details
Position Information

Announcement Number STAFF – VA – 24289
For questions regarding this position, please contact: Joshua Fraser
406-994-6454
[email protected]
Classification Title Personnel Assoc II
Working Title Human Resources Associate – Benefits Team
Brief Position Overview Great opportunity to join the Office of Human Resources in a key position providing support and excellent customer service to the Bozeman campus.
Position Number 4M0691
Department HR Comp Ben Empl Services
Division Administration
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Eligible
Salary Starting $25.50 per hour, commensurate with experience, education, and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement The Office of Human Resources projects pride and enthusiasm in support of the University’s mission and strategic plan by providing leadership, guidance and administration of classification, recruitment, payroll, benefits and employee/labor relations in a professional and dedicated manner to the Montana State University Bozeman campus, Agricultural Experiment Stations and Extension Service.
The person in this position is an effective team member within the Office of Human Resources providing support and excellent customer service. Responsibilities include: assisting and responding to inquiries/requests regarding employee benefits, maintenance of a variety of spreadsheets, and extensive use of a relational database (Banner) as required.
Opportunities are available to motivated persons to learn all aspects of HR while serving as backup in other areas.
Duties and Responsibilities Under direct supervision, this position provides benefits information, data entry processing support and excellent customer service within and external to the Office of Human Resources.
The Human Resources Associate – Benefits Team is responsible for, but not limited to, consulting with employees and departmental contacts on the Montana University System benefits programs:

  • Determines eligibility for benefit enrollment
  • Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
  • Assists with the benefits enrollment and re-enrollment process.
  • Communicates, monitors, maintains, reporting on and reconciling technical and detailed benefits-related data.
  • Provides and receives necessary training and cross-training internally and externally and serves as backup to other HR Associates as needed.
  • Provides an exceptionally high level of customer service, judgment, discretion, attention to detail and ability to communicate effectively.
  • Maintains confidentiality and exercises discretion at all times.
  • Work is performed in a high-volume dynamic environment.
Required Qualifications – Experience, Education, Knowledge & Skills
  • Work experience with an emphasis on customer service in a main office setting or an equivalent combination of relevant education and/or experience.
  • Demonstrated experience effectively interpreting and communicating detailed information, procedures, and directions clearly and accurately, in person, by telephone, and through business correspondence and email to a wide variety of individuals both internal and external to the organization.
  • Demonstrated experience organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities.
  • Demonstrated experience using personal computers and various software such as word processing, spreadsheets, database, presentation, email and internet. Microsoft Office software preferred.
    		•
    Preferred Qualifications – Experience, Education, Knowledge & Skills
  • Experience using multi-relational databases.
  • Successful experience providing customer service in a complex organizational environment.
  • Familiarity with human resources and/or benefit policies and procedures.
    		•
    The Successful Candidate Will
    • Possess effective interpersonal, listening and communication skills including the ability to collaborate successfully with faculty, staff, students and applicants both in person and over the phone.
    • Handle sensitive confidential situations and information.
    • Balance independent work and team-oriented work in a productive manner to foster a cooperative work environment.
    • Possess excellent organizational skills and critical thinking skills in order to prioritize and manage several simultaneous projects with dynamic, and sometimes conflicting priorities while maintaining accuracy.
    • Analyze issues within the broader human resources context to identify shortcomings within a process providing integrated solutions to improve the quality of the process.
    • Have the desire to increase knowledge, acquire new skills and take on new projects and challenges.
    • Demonstrate knowledge of and skill in interpreting and applying state and federal statutes, University and departmental policies and procedures.
    • Represent the Office of Human Resources in a professional manner, appearance and a positive attitude to constituents across campus.
    • Demonstrate basic math skills and close attention to detail.
    Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
    Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
    This position has supervisory duties? No

    Posting Detail Information

    Number of Vacancies 1
    Desired Start Date Upon completion of a successful search.
    Position End Date (if temporary)
    Open Date
    Close Date
    Applications will be: Screening of applications will begin on April 05, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.
    Special Instructions
    Diversity Statement Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
    In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
    MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html

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