Housing IT Admin/Analyst, Housing and Residence Life

Housing IT Admin/Analyst, Housing and Residence Life – 22000002FE

Description

 

Housing IT Admin/Analyst – (IT Administrator/Analyst 1 – MR09 )

Housing and Residence Life

University of Tennessee, Chattanooga

The Housing IT Admin/Analyst is primarily responsible for managing, supporting and collaborating on the design, development, testing, maintenance and administration for the assignment system (StarRez) and the housing work control system (TMA) for more than 3,600 students living in the residence halls and apartment complexes. The position plays a key role in supporting a variety of processes within Housing and Residence Life, including but not limited to assignments processes, maintenance requests & work orders, online portal configuration and maintenance, residential programming support and integrations with university-wide systems. The Housing IT Admin/Analyst is responsible for effective solutions that support integrated use of Housing and Residence Life softwares with Banner, Maxient, and similar softwares.

Duties and Responsibilities

Provide primary oversight for Online portal preparations and technical support for Housing facilities work control process and housing assignments processes, including but not limited to registration, room sign-up, contracting and assignment change requests; manage licenses for department products and softwares; develop, implement, and support projects that satisfy a variety of user needs; maintain space inventory in assignments database system including rent amount and configuration for current and future academic terms; ensure accuracy of contract and addendum text on all registration and assignment change portal sections; process all off-cycle applications and contracting in coordination with the future assignments specialist and current assignments specialist; ensure room inspection runs are configured as part of the electronic room inventory process in coordination with the associate director and community staff; develop programs to extract data from a variety of systems; analyze business practices, outline resolution options, and seek solutions to solve problems; create documentation and testing plans; create and configure products in the background for multiple systems to ensure they function simultaneously for end users; and serve as the primary day to day technical contact for department’s processes, third-party vendors, technology partners and internal stakeholders.

Collaborate with Central IT and campus partners to plans, design, analyze and implement systems; schedule building access in the supported system during holiday and break periods; work with Central IT staff to ensure correct terms are being exported and import at appropriate times; serve as primary liaison between Housing & Residence Life, StarRez, TMA, TouchNet, and other housing software system for support inquiries and product enhancements; provide support for vendor products to address internal needs; ensure that systems interfaces with Banner, Maxient, and other campus softwares; serve as liaison for the database to department and university staff; provide documentation and training to department staff for relevant functions; provide quality customer service to individuals through web chat, email and when calling or in person; respond to inquiries requiring interpretations of Housing & Residence Life related policies, processes and procedures; and problem solve and attempt to resolve stakeholder questions and concerns and refer individuals to appropriate persons when applicable.

Create and update detailed documentation of processes to include into the standard operating procedures for the department; prepare numerous complex reports and provide analyses on office operations, utilizing resources such as the housing database; serve on department and university committees and task forces and participate in other developmental activities; maintain PCI compliance reporting; track departmental device inventory and coordinate with Central IT to refresh and image devices; and perform other duties consistent with the purpose of this position as assigned.

The ideal candidate will possess the following:

• Considerable knowledge of computerized information systems including the operation and maintenance of data files.
• Strong organization and analytical skills.
• Some knowledge in the use of data processing equipment and ability to interpret computer terminology, data, standards and instructions and relate information to the system.
• Excellent communication skills and ability to greet and assist residents, visitors and callers with a variety of questions, needs and concerns.
• Maintain confidentiality of office information and records.
• Ability to manage competing priorities in a highly demanding environment
• Ability to be a self-starter and motivated to move projects forward.

Review of applications will begin October 31, 2022 and continue until the position is filled. Applications received by this date will receive priority consideration. In order to be considered for candidacy, applicants must submit a cover letter and resume in addition to the online application.

Minimum Qualifications: Requires a Bachelor’s degree in a relevant field and one to three years of full time relevant experience or 3 years of full-time related experience in higher education.

Preferred Qualifications: Experience in Housing softwares (StarRez, TMA, Mercury, CBORD) and Banner; familiarity with UTC business practices or other college or university business practices; familiarity with Microsoft Office suite sufficient to accomplish work assignments; familiarity experience writing SQL queries and basic knowledge of at least one programming language; and ability to deliver training.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

 

Qualifications

 

   

 

Job
 Information Technology Professional  
Primary Location
  US-Tennessee-Chattanooga 
Organization
  Dorm Administration 
Campus/Institute  Chattanooga 
Schedule
  Full-time 
Job Posting
  Oct 20, 2022, 3:10:37 PM