Housing Admissions Assistant

Date Posted: 12/13/2024

Req ID: 41118

Faculty/Division: Operations and Real Estate Partnerships

Department: UNIVERSITY FAMILY HOUSING – CS

Campus: St. George (Downtown Toronto)

Position Number: 00003326

Description:

About us:

University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.

Your opportunity:

The Admissions Assistant position is a front-line service role providing information to departments and potential and current students about the University Family Housing residence and Admissions-related policies. Accordingly, therole requires communication skills, careful attention to detail, professionalism and patience. You will work closely with the Admissions team, the Residence Office, and others to ensure applicants and tenants have a positive experience. Other responsibilities include: processing and maintaining a database of applications, generating reports, offering housing to applicants using the relevant eligibility criteria, providing physical tours of the buildings, booking vacant spaces, checking accuracy of booking and vacancy information, checking ongoing tenant eligibility, issuing notices of ineligibility, responding to requests and complaints by providing information and referring as appropriate.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Troubleshooting and resolving routine issues
• Booking rooms and arranging appropriate accommodations
• Coordinating meeting schedules, agendas, materials, action and follow-up items
• Formatting and maintaining communication templates

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years in a challenging customer service role.
• Experience working in a residence or comparable environment.
• Intermediate StarRez database skills, including generating reports.
• Proficient in MS Word and Excel.
• Skilled in conflict management.
• Must be tactful, professional and objective in dealing with residents.
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Good judgment, discretion and a pleasant and helpful attitude are essential.
• Able to work independently as well asin a team setting.
• Meticulous in attention to detail and accuracy.

To be successful in this role you will be:

• Communicator
• Meticulous
• Multi-tasker
• Organized
• Possess a positive attitude

Please note:

• The University is closed from December 24, 2024 to January 3, 2025 inclusive. Applications will be reviewed when the University re-opens in January.

Closing Date: 01/05/2025, 11:59PM ET

Employee Group: USW 

Appointment Type: Ancillary Operations 

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 07 — $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Facilities/Ancilliary Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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