CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

We are seeking an enthusiastic helpdesk administration intern who will play a crucial role in support the helpdesk department by assisting in various administrative tasks related to the helpdesk operations. In this role, your primary responsibility will be to support the helpdesk activities by resolving technical issues & ensuring data accuracy on the system. This position will provide the intern with valuable hands-on experience in a real-world business environment and the opportunity to work alongside experienced professionals.

Role objectives

The helpdesk administration intern’s responsibilities include, but are not limited to, the following:

• Support the request from country teams to update information on Tayo

• Verify and rectify any inconsistencies or inaccuracies in the data as needed

• Additionally, support in project implementation duties as assigned

• Assist in monthly timesheet tracking

• Update data and any related administrative tasks as required by your line manager

• Perform other duties as may be required from time to time

Project reporting

· This role reports to the system implementation lead

Key competencies

Education:

• Bachelor’s degree in Computer Science, Information Technology or a related field (Completed or in progress)

Work experience:

• Experience working with MS Office, skilled in MS Excel

Geographical experience:

• Asia, Middle east and Africa

Languages:

• English

Key competencies:

• Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues.

• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical users effectively.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Candidate should be meticulous and detail oriented, with an ability to identify and track bugs in software applications.

Team management

N/A

Qualification

University degree in In progress/ fresh graduate (essential).

Sector experience

Minimum of any year/s of demonstrable relevant ms office skills (essential).

Geographical experience

Minimum of N/A year/s of experience in any country (essential).

Languages

Working level in English (essential).

Further information

Qualified female candidates are highly encouraged to apply.