Health Education & Learning Precinct Support Officer

Job no: 0040908
Location: Parkville
Role type: Part time (0.5FTE); Continuing
Faculty: Faculty of Medicine, Dentistry and Health Sciences
Department/School: Department of Paediatrics
Salary: UOM 5 – $76,886 – $88,312 p.a. (pro-rata for part-time) plus 17% super

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About – Department of Paediatrics
http://www.paediatrics.unimelb.edu.au/

The Department of Paediatrics is the flagship representative of the University partnership with the Royal Children’s Hospital, and is co-located with the hospital in Flemington Road, Parkville. The Department of Paediatrics plays a pivotal role in the life of the Royal Children’s Hospital, with its members being actively involved in policy development and senior management. Members of the Department make major contributions to the development of child and youth health policy and to broader aspects of health policy at a national and state level.

About the Role
The Health, Education and Learning Precinct (HELP) Support Officer performs an integral support role for the Department of Paediatrics and the Royal Children’s Hospital campus partners, providing user support to the campus community for activities and programs held in the HELP. The focus of the position includes front-line technical support to users of the HELP and has a vital role in maintaining equipment and facilities in the HELP. This role will require physical onsite presence in order to carry out IT support tasks

Responsibilities include:

• As a member of the HELP Support Team, you will ensure the provision of optimal support for all users of the HELP facilities by providing a high level of client service and excellence in service, actively seeking to minimise problems for all users of the HELP IT and AV equipment. 
• Providing IT and AV support for university employees, students and honorary staff located in the Department of Paediatrics, including providing advice and assistance with hardware and software systems, network connectivity and settings for both university and hospital systems
• Supporting events hosted by the University on Campus taking place onsite and via Zoom and Teams: Scheduling of webinars/meetings on the Precinct Zoom License and supporting events pre/during/post, hosting, providing live technical support and troubleshooting for events.

About You
Your well-developed organisational skills, which includes planning, prioritising, monitoring and evaluating tasks will allow you to ensure the timely delivery of activities to meet deadlines in a changing and busy environment. You will bring your excellent written and verbal communication skills, including strong interpersonal skills and the ability to liaise effectively with personnel at all levels from a variety of sectors.

You will also have:

• A tertiary qualification and experience in face-to-face technical end-user support OR an equivalent combination of relevant experience and education/training.
• Demonstrated commitment to providing high level of client service and excellence in service delivery, and to working as a team with a demonstrated proactive approach to minimising problems with IT and AV equipment.
• Proven skills in assisting others engage with IT/AV equipment and systems, including multi-media, video-conferencing, network connectivity and use of routine applications
• Proven commitment to maintenance and documentation of operational processes and active review and refinement of systems and processes to improve services.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: To be considered for this role you must have current valid work rights for Australia.

About the University
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

Benefits of Working with Us
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, visit https://about.unimelb.edu.au/careers/staff-benefits .

Be Yourself
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Join Us!

If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria^ (found in the Position Description) for the role.

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact  us at [email protected] .

Position Description