Department: Arkalytics – Support
Employment Type: Full Time
Location: Remote
Compensation: $130,000 – $150,000 / year
Why Work Here?At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.
We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. As New England’s Data Resource, we are a small company constantly evolving to keep up with changing landscapes in the data world.
We are proud of the community and culture that we’ve created at Arkatechture, and we have no intention of slowing down. We offer a competitive benefits package that includes:
All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.
The PositionThe Head of Support Services will be a critical part of the office of the CTO and will oversee the coordination and administration of various support functions such as engineering, analyst, admin work within the service desk organization of the Arkalytics platform. They will be responsible for interfacing directly with clients, ensuring customer satisfaction and timely resolution of incidents, problems, change tickets. They will provide strategic leadership to the Arkalytics Support (Service desk and Production support) team to ensure they align with broader organizational objectives, enhancing efficiency and service delivery. They will work closely with the CTO and other department heads to ensure that Arkalytics support services are run optimally. This position requires a balance of leadership, technical, data and analytical expertise and is a critical position between the implementation and support services of Arkalytics forming a bridge between the CTO, Head of Implementations, PO, Technical teams and the CSM team.
How to Apply
Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Arkatechture we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Requirements
Preferred Experience
Apply now
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