Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.
The Team You’ll Be Part Of
CNS Services & Care organization is seeking a highly motivated and visionary ‘Senior Leader’ for its newly created unit named Innovation and Automation, to drive the next wave of innovation and operational excellence in our Services & Care Organization. The ideal candidate will have deep expertise in emerging technologies, automation strategies, and innovation management, with a proven track record of leading transformative initiatives within a large, complex, and dynamic global environment. This role will be pivotal in advancing S&C’s leadership in AI, GenAI and digital services by initiating the development and implementation of cutting-edge solutions to optimize service delivery, efficiency, and customer satisfaction.
The Innovation and Automation Unit (IAU) is created to automate integrate/maintain processes and ensure S&C stays at the forefront of innovation through efficient service delivery with focus on innovation and efficiency.
IAU interlocks with P&E/CNS Tech/GBC on various technology areas and manages the development of internal S&C automation. This unit will drive S&C to improve customer experiences by automating service ‘integrate’ process, fault detection, resolution, and predictive maintenance.
This leader is the main champion for all automations across S&C in close cooperation with P&E/CNS Tech/GBC.
Parameters for success (KPIs):
Key interfaces
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
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