Head of Implementation Services
Department: Arkalytics – Services
Employment Type: Full Time
Location: Remote
Compensation: $130,000 – $150,000 / year
Description
Why Work Here?At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.
We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. As New England’s Data Resource, we are a small company constantly evolving to keep up with changing landscapes in the data world.
We are proud of the community and culture that we’ve created at Arkatechture, and we have no intention of slowing down. We offer a competitive benefits package that includes:
- A flexible work-from-home policy (work 100% remotely!)
- Open-concept offices in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that’s coffee and popcorn!)
- Training & certificate reimbursement
- A competitive benefits package that includes medical, disability, life insurance and optional dental/vision
- 401K Retirement planning with company matching
- Generous paid time off and eleven paid holidays
- Employee recognition through milestone awards including annual PTO increases and a 4 day work-week at 3 years of service!
All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.
The PositionThe Head of Implementation Services will be a critical part of the office of the CTO and will oversee and head the Implementation teams on Arkalytics. They will provide strategic leadership and management on Arkalytics Implementations to obtain maximum performance gains for the platform. They will work closely with the CTO and other department heads to ensure that Arkalytics Implementations run optimally. This position requires a balance of leadership, technical, data and analytical expertise and is a critical position between the implementation and support services of Arkalytics forming a bridge between the CTO, PO, Head of Support, Technical teams (Analysts, Engineers and Data Scientists) and the Customer Success Team. This is a client facing role.
Key Responsibilities
- Oversee and architect development and implementation of the Arkalytics platform offerings
- Develop, test and review code (Python, SQL) when needed
- Provide technical and architectural design/guidance to the team following engineering best practices for Data Management
- Establish quality performance metrics to drive and measure continual improvement of employees and product performance
- Ensure Arkalytics Implementations are streamlined, standardized (repeatable), scalable and fully optimized
- Collaborate with executive leadership to align technical strategies with business goals
- Driving continuous improvement in engineering and analytical processes, tools, and technologies to enhance efficiency and productivity
- Respond to RFPs (Request for proposals) in the role of a Solution Architect
- Attend Sales calls and field all technical questions of prospective customers
- In close partnership with Sales, develop in-depth knowledge of client needs and proactively provide best in class solutions
- Be involved in contract reviews
- Drive customer experience by ensuring quality is measured and initiatives are created to maximize Net Promoter Score
- Manage teams, provide coaching, mentoring, and feedback to team members to maximize productivity and quality of service
- Ensure technologies are used efficiently, profitably and securely
- Research and evaluate leading market solutions and technologies to enhance operational effectiveness and reduce costs
- Facilitate onboarding of clients efficiently, continuing to focus on reducing implementation cycle time, simplifying processes and making it easier for clients to onboard and adopt Arkalytics
- Review and remediate platform drifts introduced by Implementations
- Establish effective resource planning, management and allocation
- Set goals and KPIs to track for team performance and report to CTO on a bi-weekly basis
- Assume leadership of an existing team of project managers and technical analysts
- Develop client implementation guides, service descriptions and best practice documentation for clients and internal teams to use during the implementation process and for post-implementation support
- Drive detailed estimates, work breakdowns, and plans through project management systems and processes
- Perform other related duties as assigned
Skills, Knowledge and Expertise
Requirements
- Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field.
- 10+ years in a similar role or corporate managerial experience, leading cross-functional IT teams consisting of developing IT strategies, development and architecture
- Demonstrated leadership of a team of IT professionals (engineers, analysts)
- Strong knowledge of agile principles and processes
- Experience with Python and SQL
- Experience with any one database such as Snowflake, Databricks, SQLServer, Oracle
- Experience working on data management projects (data warehousing, BI, analytics)
- Experience with AWS and services such as Containers (Fargate), Lambda, S3, DynamoDB, SQS, EC2, ECS etc is preferred
- Experience with Tableau, PowerBI is nice to have
- Extensive Data warehousing skills particularly in Data mapping, ETL and Data modeling required
- Excellent ability to listen, capture and elicit business requirements and translate to technical specifications
- Critical thinking and problem solving skills
- Ability to multitask, organize, and prioritize work and conflicting priorities
- Ability to challenge the status quo and implement change
- Demonstrated relationship skills – works seamlessly externally (customers) and internally (sales and customer success)
Preferred Experience
- Certified AWS Cloud practitioner, Developer or Solutions Architect
- Experience developing SAAS products
- Financial services experience (Credit Unions or Banks)
- Experience with Slack, Jira, Trello, Confluence
- Certified Scrum or PMP certification (nice to have)