(HA4) Practice Support Specialist – 118914

UC San Diego current employees who apply by 9/26/22 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

UCSD Layoff from Career Appointment: Apply by 9/21/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 10/03/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Under the supervision of the Clinic Manager, the Practice Support Specialist Lead primarily oversees, provides leadership, and training for all front-end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc.

The Practice Support Specialist has oversight over junior counterparts. The Practice Support Specialist is responsible for the full range of oversight and training for registration/authorization and administrative messaging/forms and department processes andwill be responsible for implementing medical necessity checking and issuing of ABN forms. Position oversees the use and scanning of ABN forms and self-pay documentation. The Practice Support Specialist maintains a QC policy and procedure in the department to ensure that administrative patient messaging and forms are completed with-in ambulatory care guidelines as well as maintain an error tracking and feedback system to identify individuals that require additional training or counseling. Position educates clinic staff members and physicians to proper completion and submission of documentation needed for the authorization process of clinic ordered services or procedures. The Practice Support Specialist serves as a resource for the entire department. With the guidance of the Clinic leadership, the Practice Support Specialist initiates and participates in improvement efforts which directly impact the practice. Other related duties as assigned.

• Minimum of four (4) years previous related experience.

• Previous ambulatory care experience with skill and extensive knowledge of practices in Ambulatory setting.

• Experience in an administrative lead role and front office administration.

• Experience in referrals and following specific scheduling protocols.

• Proficiency using computer programs to include EPIC, Excel, PowerPoint, Graphs, Word, etc.

• Experience working with complex health plan issues and billing issues in healthcare, including processes and collection of fees/copays, authorizations, and financial arrangements related to complex services and procedures.

• Proven experience managing and leading others in scheduling and processing complex medical services.

• Excellent customer service skills. Experience with complex and sensitive coordination with multiple providers and patients.

• Experience in private practice setting preferred.

• Knowledge of Epic and IDX highly desired.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.