(HA III) Patient Service Representative – 118988

UCSD Layoff from Career Appointment: Apply by 10/04/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 10/14/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Under supervision, provides front desk support by performing variety of clerical and Under supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures, appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cashdrawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

• Three (3) years previous related experience in a large complex healthcare setting.

• Strong knowledge of third party payors including federal, state, and private health plans.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Ability to work in an interactive environment.

• Possess excellent customer service skills.

• Ability to maintain strict confidentiality.

• Experience in a fast paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC, ORSOS, PCIS, and IDX experience.

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

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