Guest Experience Lead, Field Trips

This competition is restricted to internal applicants of the University of Alberta. Please indicate your internal status using the “Advertisement” drop down menu when applying.

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits .

Location – This role is in-person at the University of Alberta Botanic Garden.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the University of Alberta Botanic Garden

With passionate, purposive, and resourceful as its foundational values, the University of Alberta Botanic Garden (UABG) is on a mission to connect people with nature, the earth, and the essence of life. The University of Alberta Botanic Garden is a stunning 240-acre award-winning visitor attraction located 15 minutes southwest of Edmonton, with cultivated gardens and plant collections, indoor showhouses, and extensive natural areas. Highlights of the University of Alberta Botanic Garden, which was established in 1959, include the world-renowned and award-winning Aga Khan Garden; the Kurimoto Japanese Garden; a tropical showhouse with exotic butterflies; temperate and arid showhouses; alpine, herb, rose, peony, lilac, lily, and primula collections; Native Peoples Garden; trial beds and much more. We are passionate about connecting people with the earth so they cherish the essence of life. The Garden’s four strategic pillars supporting this connection are:

• being a flourishing and diverse botanic garden
• nurturing our communities
• learning through discovery
• cultivating transformational experiences

Position 

Reporting to the Guest Experience Manager, the Guest Experience Lead: Field Trips (GEL) is one of the primary guest-facing team members at the University of Alberta Botanic Garden. The GEL delivers exceptional guest experiences and ensures guests and clients have memorable experiences at the Gaden.  The Guest Experience unit encompasses our day-to-day gate visitor activities, bookings for our facilities, special events such as our Picnic offering, and the field trip program.  The GEL will be responsible for ensuring an exceptional field trip program as well as supporting the oversight of daily operational functions of the Guest Experience unit and providing leadership and guidance to the Guest Experience Representative 1 & 2 team members.

Duties 

• Primary role of leading field trips and training other GERs to lead field trips;
• Respond to requests, inquiries, and complaints in the education, volunteer, and general email inboxs and phone lines.
• Daily Operational leadership tasks including hiring, staff training, scheduling, and assigning daily tasks to the Guest Experience Representatives for field trips and programming.
• Respond to queries and provide guests with information on Garden activities and events;
• Demonstrates superior customer service skills with the ability to handle difficult situations and complaints to ensure excellence in guest care.

Minimum Qualifications

• High School Diploma
• Excellent communication and customer service skills
• Experience teaching and/or working with children
• Experience and comfort with public speaking
• Computer experience

Preferred Qualifications

• 1-2 years in a degree of science, environment or education is considered an asset.
• Knowledge of nature and the environment is considered an asset.
• IntelliLeisure knowledge an asset;
• Experience and understanding of Google Suite an asset;
• Standard First Aid (within 3 years) and CPR C Certification (within 1 year) an asset.
• Valid Class 5 driver’s licence is an asset.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.