Graduate Student Specialist IV

Job Title

Graduate Student Specialist IV

Agency

Texas A&M University

Department

Graduate And Professional Studies

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .

Who We Are

Texas A&M University’s Graduate and Professional School strives to enhance graduate experiences and development of all students, personally and professionally, foster and facilitate interdisciplinary/intercollegiate graduate programs and research activities, provide the highest quality support services to advance creative scholarship and scientific inquiry, and foster an inclusive climate which respects all individuals and their unique contributions. Our vision to achieve recognition as a leader in support of graduate education through innovation, exceptional service, and commitment to excellence. For more information, please visit our website: grad.tamu.edu   

What We Want

The Graduate and Professional School is seeking a Graduate Records Processor IV, to provide specialized skills for processing graduate student documents and guiding graduate students, faculty, and staff on various aspects of the graduate educational experience. This position will provide detailed information to stakeholders with information regarding University resources that can assist in meeting their needs and solving their problems. This position will also serve as a leader on the processing team providing staff and student employees with guidance and processing complex documentation. We are looking for an individual who actively promotes teamwork in the workplace and respect in all interactions with internal and external clientele. The ideal candidate has a strong desire to assist graduate and professional students, faculty, and administrators from a wide range of fields across the University. Knowledge of Compass, Howdy, and DPSS is a plus. Our selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above.  If this description sounds interesting to you, we encourage you to apply to join us.

What you need to know

Salary Range: $36,512.00 – 46,924.80

Cover Letter & Resume: A cover letter and resume’ are strongly recommended.

COVID-19 information :  Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website .

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of related experience in office administration or project management.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication and interpersonal skills.
• Ability to multi-task and work cooperatively with others.
• Ability to interact effectively with various constituencies and to work collaboratively with students, faculty, and staff work teams, other units of the campus, and outside organizations.

Preferred Experience:

• Higher education experience in advising, degree progression, and/or course approvals.
• Texas A&M University experience with working knowledge of Compass, CARS, and Howdy.
• More than two years of experience working with graduate students in an advising capacity or related role.
• Demonstrated leadership experience and experience working with faculty in higher education.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of TAMUS Policies and Regulations and Texas A&M University Rules.
• Must possess a strong work ethic and be able to balance conflicting priorities and make decisions based on approaching deadlines.
• Knowledge of public relations and marketing techniques, including social media.
• Strong desire to work with graduate and professional students, faculty, and administrators from a wide range of fields across the University.
• Knowledge of graduate student advising practices and procedure with advanced proficiency in Compass, CARS, and Howdy.

Responsibilities

• Processing – Coordinates document processing relating to graduate students’ progress toward their degree, including MDD petitions, requests for final exam or exemptions, petitions for waivers or exceptions, special request letters, letters of completion, letters of intent, and graduation cancellation forms. Manages curriculum for secondary programs, including 3+2 undergraduate-graduate hybrid programs. Serves as contact for processing prelims and admission to candidacy.

• Customer Support – Advises faculty, staff and graduate students on university-established policies and procedures for graduate students. Responds to graduate community inquiries, works to develop a graduate advising network. Serves as singular point of contact for MARB IDP program and TAMUQ graduate records office. Presents procedures and policy information for student orientation and graduate advisor workshops.

• Graduation / Commencement – Attends commencement ceremonies and supports commencement day activities. Serves as the primary person for working multiple reports related to commencement, including the split course report (primary), degree candidate discrepancy report (primary), no-grade / incomplete grade reports, variance report, and the time limits report. Assists in facilitating doctoral hooding ceremony.

• Training – Supports internal staff development by training new processing staff on level 1 documents. Collaborates with office employees to support external staff development by assisting with processing-related training and graduate advisor development sessions focused on utilizing tools including Compass, Howdy, and DPSS. Mentors records processing team members; serves as team lead in absence of Graduate Records Coordinator. Performs other duties as assigned

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.