Global Operations Delivery Manager ( all genders welcome )

  • Full Time
  • Wien


Job title:

Global Operations Delivery Manager ( all genders welcome )



Job description

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Please note: this is a Vienna based job! Working permit for Austria is required in advance.

What would be your major responsibilities?


  • Lead global Customer Services strategy & Transformation initiatives.
  • Define global standards and principles, including Product alignment and location strategy.
  • Develop long-term roadmap in partnership with the Customer Services Leadership team.
  • Build compelling business cases and change management plans.


  • Design SLAs and KPI’s. Track, maintain and report on these.
  • Arrange and manage service review meetings.
  • Monitor and audit service delivery; ensuring processes are in place and followed.
  • Manage IT asset and licence management.
  • Own and manage 3rd party supplier relationships – contracts and performance


  • Accountable for delivery of all Projects
  • Manage, track, and drive scope, objectives, & critical success factors of projects
  • Own end-to-end plans, budgets and benefits tracking, including the identification of critical risks, dependencies, and change.
  • Reporting progress to stakeholders (up to CxO). Timely escalations as necessary
  • Track and communicate business value/business readiness and map against milestones.


  • Building and maintain strong stakeholder relationships, driving alignment between Customer Services, Operations, Product Management, Development Management, and Business Stakeholders
  • Able to coach and develop team members in implementing service management standards and processes.
  • Manage team of Project/Operations Analysts.
  • Influence and partner with peers in a Matrix environment

Is this you?

  • Academic degree in Business Management or equivalent education
  • Relevant experience within online payment industry is an advantage
  • 5+ years’ experience of managing Customer Service operations/delivery.
  • 5+ years’ experience of Project/Program management of $2m+ complex projects
  • 5+ years’ experience of managing teams of Project Managers and Project/Operations Analysts
  • Experience of managing permanent and 3rd party resources
  • Strong experience of creating business cases and change Programs.
  • Strong leadership and organizational skills with excellent communication (written and verbal), time management, project & program planning, people, and team building skills.
  • Experience of working in a Matrix organization, working without direct control of resources and with global geographical spread.
  • Experience in developing and executing plans, meeting deadlines, and operating under tight time constraints.
  • Strong Conflict resolution and negotiation skills.
  • Knowledge of financial services, ideally the Payments (cards and or stored value) industry,
  • Project Management Professional (PMP), PRINCE 2, or other Project Management qualification Knowledge of the Software Development Life Cycle (SDLC).
  • ITIL Certificate in Managing Across the Lifecycle or equivalent level.
  • Flexibility & stress resistance
  • Analytical and conceptional thinking
  • Proactive, collaborative and independent working style
  • Strong customer focus
  • Hands-on mentality & international mindset
  • Engaged team player
  • Full proficiency in English, additional language skills advantageous (i.e. Spanish, German)

Why should you work for us?

  • A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
  • A global community of pioneers who want to impact the payment industry globally
  • An international, diverse & inclusive working environment onboarding people like you!
  • Modern & well-equipped office with excellent public transportation connections in the South of Vienna
  • Flex-time & hybrid working model combining remote-work & office-days within Austria
  • A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
  • Paysafe Days to celebrate achievements together during a festive global event
  • An one-day volunteering allowance to support a cause you care about in your community
  • Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8,- per day
  • International development & career opportunities if you are ready & open for that
  • Competitive annual gross salary starting from € 70.000,- up to € 75.000,- of course adjustable to your level of experiences & qualifications for the role.
  • A performance driven bonus system is on top of this gross salary!

Please note: this is a Vienna based job! Working permit for Austria is required in advance.

Sounds interesting? We look forward to your application!

More information on:

Expected salary

€70000 – 75000 per year



Job date

Sun, 09 Jul 2023 00:00:09 GMT

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