General Manager – Food Services – Higher Education


Job Description

Aramark Canada is recruiting a General Manager for our Food Services operations at a higher education institution in the Ottawa region. 

Reporting to the District Manager, the General Manager will oversee the daily food service and facilities and will be responsible for the profitable management of these services under contract with the Client. Responsibilities include interaction with the client, customers and employees and providing vision to grow the business while exemplifying excellent leadership. 

Job Responsibilities

  • Direct and lead a large, multi-unit food, beverage, and facility operation
  • Strong leadership of unionized hourly staff and salaried managers
  • Coordinate and supervise personnel regarding production, merchandising, quality, cost control, labour, scheduling, staffing, and training
  • Establish and maintain procedures for purchasing, receiving, storage, preparation, and food service
  • Grow catering business through marketing initiatives and successful client business relationships
  • Prepare business plans, budgets, and forecasts, ensuring accurate and timely financial reporting for all business sectors
  • Monitor financial operating results in order to achieve company and client objectives
  • Train, develop and mentor the management team and establish succession plans
  • Develop new initiatives and programs to improve sales and customer satisfaction
  • Assist front line managers with operational and staffing issues; assist in menu planning
  • Ensure all operating standards are achieved
  • Ensure that standards for sanitation and food safety are met
  • Maintain records to comply with Aramark, and government standards
  • Ensure compliance with Marketing and Human Resources Programs
  • Ensure adherence to Aramark’s Policies, Procedures and Health and Safety programs


  • University Degree or College Diploma in Hospitality, Business Management, or a related field
  • Bilingual in French and English is an asset
  • Successfully demonstrated experience in a leadership capacity, managing a staff of direct reports between 15-20 while overseeing a staff of 150-200 employees
  • Minimum 5 years progressive management experience in a multi-unit and similar sized operation
  • Experience working in a unionized environment is preferred
  • Experience managing a board plan operation
  • Experience managing National brands
  • Demonstrated leadership and organizational skills
  • Strong analytical, project planning, and excellent financial management skills
  • Excellent communication skills and ability to communicate effectively with clients, customers, colleagues, and staff


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

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