Future Students Officer

• Future Students Division

• HEW Level 6

• Full-time, Fixed-term position through to 31 December 2024

• Closing date 20 November 2022 at 11:00PM AEST (R-18749)

About This Opportunity  

The Future Student Officer, under the direction of the Regional Manager, Future Students will contribute to strategy development and implement a recruitment plan to achieve commencement targets in the designated region. 

Duties and responsibilities include, but are not limited to:

Strategy and Planning

• Work co-operatively in a team to contribute to the development and implementation of a student recruitment plan for the designated region to achieve recruitment targets

• Assist the Regional Manager by providing timely intelligence and researching trends and competitor activities to inform strategy

• Provide recommendations to improve recruitment plans based on stakeholder feedback and research

• Support team members across the Future Student Division when workloads are uneven – at the direction of the Regional Manager

• Ensure compliance, University policies and quality objectives are adhered to when implementing recruitment initiatives and have specific international recruitment knowledge of the region/segment

Stakeholder engagement

• Work effectively to build and enhance relationships with channel partners (eg agents, schools, institutions, sponsors), influencers (eg parents and peers) and internal stakeholders to deliver recruitment initiatives for the designated region on time and within budget

• Arrange regular training programs and information sessions for internal and external stakeholders

• Manage the University’s agent network and monitor and provide feedback on the agents’ performance

Future Student Engagement

• Organise and coordinate international student recruitment activities in the region, and orientation sessions for future students.

• Work with stakeholders to deliver future student recruitment activities including, but are not limited to, presentations, information sessions, career markets and expos, campus experiences and other recruitment events.

• Project manage all aspects of assigned recruitment initiatives as directed by the Regional Manager.

• Represent the University at both online and face-to-face student recruitment events designed to attract qualified and high achieving students.

• Provide accurate advice to prospective students about UQ programs and admissions information.

Student Conversions

• Work with stakeholders to deliver tactical and culturally appropriate initiatives to achieve conversion.

• Provide assistance to deliver conversion campaigns including arranging logistics to ensure effective lead capture at recruitment events, and further ensure leads are effectively entered into appropriate nurture tracks.

Marketing and Communication

• Draft content for presentations, campaigns and other communications as required, and co-ordinate the development of tailored marketing collateral (digital or print) and campaigns for the designated regions with Marketing and Communication.

Reporting and Analysis

• Prepare briefing notes, reports and presentations as required.

• Assist the Regional Manager to monitor outcomes including assessing initiatives and channel partners and seek feedback from stakeholders to consider ways to improve outcomes.

• Utilise a range of technologies to implement recruitment initiatives and stakeholder training.

• Raise issues in a timely manner and work with the Regional Manager on solutions.

This role is subject to The University’s Code of Conduct .  

About You

• Completion of a degree in a relevant discipline or an equivalent combination of experience and/or training.

• Proven experience in implementing recruitment plans and initiatives through effective customer service and relationship management to achieve targets.

• Experience in providing market intelligence, conducting research, and gathering data to help assess recruitment initiatives and inform future strategies.

• Ability to effectively develop and manage channel partner relationships to achieve recruitment targets.

• Ability to work independently as well as collaboratively in a culturally diverse team for shared outcomes.

• Highly developed organisational, analytical and problem-solving skills, and ability to manage a high-volume workload.

• High level communication and intercultural skills with the ability to prepare concise reports, draft marketing content specific to the target region, and conduct presentations.

• Knowledge of the Australian international higher education sector.

What We Can Offer 

This is a Full-time, 100% FTE, Fixed-term position through to 31 December 2024 at HEW Level 6.  

The full-time equivalent base salary will be in the range $82,399.95 – $88,503.79 plus super of up to 17%. The total FTE package will be in the range $96,407.95 – $103,549.43 per annum.  

For further information about UQ’s benefits, please visit Why Work at UQ and review The University of Queensland’s Enterprise Bargaining Agreement 2018 – 2021 . 

Questions?  

To discuss this role please contact Ms. Serena Yeo, Senior Manager, Future Students International via email serena.yeo@uq.edu.au  or on +61 7 3345 2994.

For application queries, please contact recruitment@uq.edu.au  stating the job reference number in the subject line.  

 

Want to Apply?  

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section

• Resume 

Please note that you will be asked to add all documents into the one upload box during the application form.

About The Selection Process  

To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline or will not be accepted. 

The University of Queensland is committed to ensuring all candidates are provided with the opportunity to attend the panel interviews, however, for those candidates who are unable to attend in person, video interview options will be available.     

Other Information  

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.   

Background Checks:  All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.   

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage  contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au .

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.