Future Students Officer (Outreach and Engagement)

• Remuneration package up to $113,313 including 17% super
• Full-time, continuing opportunity at our Coffs Harbour Campus
• Join our innovative, collaborative and energetic team

About us

Southern Cross University is a dynamic, ambitious institution focussed on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, amazing and dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

The Future Students Officer (Outreach and Engagement) leads strategic initiatives to support the recruitment efforts of prospective students. With the collaboration of the Manager, Future Students, the Future Students Officer integrates knowledge from data to plan and allocate resourcing, leading to enhanced conversion rates. In addition, this forms and nurtures relationships with high schools within the Coffs Harbour region and beyond and will support the wider team on national initiatives. Core responsibilities include:

• Effectively promote the University and its Faculties/Colleges to build the University’s reputational profile and increase awareness of brand, student options and successes.
• Collate, report on and analyse data to develop an engagement plan for the region, informing future strategies and resource allocation.
• Coordinate and deliver targeted promotional programs for identified markets, including engaging with schools, colleges and RTO’s within the region with clear messaging and defined outcomes, updated appropriately within the University’s CRM systems.

About you

The successful candidate will be a person who wants to make a difference through their professional work. You will have a background in education and/or sales, recruitment or business development and possess a genuine passion and drive for the engagement of future students with Southern Cross University. More specifically, you will have:

• A degree in business, marketing or a relevant discipline; and experience in a sales related role, recruitment, business development, or equivalent.
• Demonstrated success utilising data to inform decision making and sales strategies, evidenced by high conversion rates.
• Proven ability to effectively engage stakeholders to promote an organisation and build a brand image.
• Strong computing skills and experience using customer relationship tools, including reporting and communication management.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time continuing (permanent)
• Located at Coffs Harbour Campus. Generous relocation support available.
• HEW Level 6. The base salary ranges from $88,301 – $96,849 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $113,313.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter. Applicants must respond to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information
Additional information is available in the position description or by contacting:
Name:       Kate Kennedy-Ripon, Manager, Future Students
Email:        [email protected]

Closing Date: 11.30pm AEDT, Monday 1 April 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who openly identify as LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.

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