Front Office Manager – Embassy Suites Downtown South Congress

Job title:

Front Office Manager – Embassy Suites Downtown South Congress

Company

Hilton

Job description

Apply in minutes, right from your phone. What are you waiting for? Apply now to join one of Fortune’s Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton’s continuously growing community!Enhance your career in the Front Office at the Embassy Suites Downtown South Congress!As the Front Office Manager you will be responsible for the day to day operations of the department. The ideal candidate will have at least 2 years of hospitality supervisory or management experience and at least 1 year at the front desk. We also ask for flexibility to work both AM and PM shifts. Forecasting and budgeting experience is a plus!Hilton offers medical, vision, and dental benefits along with heavily discounted hotel rooms around the world (as low as $40/night), a 401k match, discounted stock options, free education, an option to get paid daily, overtime options, free bus passes, free downtown parking, paid parental leave of absences, paid time off, free counseling, and more.Join our front office team and apply today!What will I be doing?As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards and safety/security
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Expected salary

Location

Austin, TX

Job date

Wed, 26 Jun 2024 07:27:24 GMT

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