Front Office Manager – Embassy Suites by Hilton Las Vegas

Job title:

Front Office Manager – Embassy Suites by Hilton Las Vegas

Company

Remington Hotels

Job description

Job DescriptionWhat you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

LocationLas Ves Embassy Suites-VESLocation Description4315 University Center Drive, Las Vegas, Nevada 89119Enjoy warm hospitality at the Embassy Suites Las Vegas hotel. Our all-suite hotel is across the street from the University of Nevada Las Vegas, Cox Pavilion and the Hard Rock Casino. The Las Vegas Convention Center and famous Las Vegas Strip are within walking distance of the property. Our hotel is minutes from Las Vegas International Airport — McCarran Airport (LAS), the Thomas & Mack Center, Las Vegas Motor Speedway, The Mob Museum, Lake Mead, Nellis Air Force Base and Hoover Dam.RequirementsWhat we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

StatusFull-time

Expected salary

Location

Las Vegas, NV

Job date

Thu, 04 Apr 2024 07:48:28 GMT

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