Front of House Captain 2 – Usher

University of British Columbia

Staff – Union

Job Category
CUPE 2950

Job Profile
CUPE 2950 Hourly – Front of House Captain 2

Job Title
Front of House Captain 2 – Usher

FOH & TIX Support Chan Centre for the Performing Arts

Compensation Range
$22.92 – $22.92 CAD Hourly

Posting End Date
December 12, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This is a part-time, on-call, hourly position. This position has 10 vacancies.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Usher Captains to work concerts, plays, receptions, galas, and conferences.
Organizational Status
The Usher Captain position assists the Front of House Coordinator in supervising Chan Centre ushering staff to ensure strong, efficient customer service.
Work Performed
Duties include writing accurate reports, assigning staff breaks, dealing with patron concerns etc. In addition the Usher Captain will, on rotation, also work a standard FOH position.
Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.
Supervision Received
Works under general supervision of the Coordinators.
Supervision Given
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.
Minimum Qualifications
– Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
– Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
A thorough understanding of Chan Centre policies and procedures. Theatre/Concert Hall experience. Experience in high-volume establishments. Ability to communicate effectively verbally and in writing.Ability to deal with a diversity of people in a calm, courteous, and effective manner.Ability to provide quality service to customers in a courteous, patient manner.Ability to exercise tact, discretion and patience in dealing with patrons.Must be available to work in May and June. Ability to cover flexible shift times and respond to on-call demands including evenings and weekends an asset.Physical ability to perform the duties of the job (e.g. to work standing for long periods)Ability to work effectively independently and in a team environment.Valid First Aid Certificate – Level 1 would be an asset. Serving It Right responsible beverage service certificate would be an asset.

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