Front Desk Supervisor – Embassy Suites Savannah Historic
Hilton
A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand?Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with ôMore Reasons to Stay«,ö offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary ManagerÆs Receptions every evening. Embassy SuitesÆ bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.Embassy Suites is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.comIf you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.What will I be doing?As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availabilityRespond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient mannerSupport and assist team members in handling guest inquiries and requests and in resolving guest complaintsSchedule, assign daily work, lead pre-shift meetings, inform and train team membersMonitor, observe and assist in evaluating team member performanceMonitor lobby traffic and adjust staffing accordingly What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:H Hospitality – We’re passionate about delivering exceptional guest experiences.I Integrity – We do the right thing, all the time.L Leadership – We’re leaders in our industry and in our communities.T Teamwork – We’re team players in everything we do.O Ownership – We’re the owners of our actions and decisions.N Now – We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes in our Team Members:Living the ValuesQualityProductivityDependabilityCustomer FocusTeamworkAdaptability Savannah, GA
Sun, 13 Oct 2024 07:43:39 GMT
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