Front Desk Clerk & Customer Service Representative (Customer Service I)

Johnson County Kansas

Johnson County Mental Health is looking for a Customer Service I position for their front desk and Customer Care Center at the Shawnee office. The mission of the Johnson County Mental Health Center is to improve the quality of life for Johnson County residents by providing comprehensive mental health services. The Front Desk Clerk position is normally scheduled Monday – Friday from 8:00am – 5:00pm with occasional/rotating Tuesday evenings to 7:00pm. Application review will begin on October 13, 2023. This position supports our mission by performing a variety of administrative tasks, including:

  • Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
  • Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
  • Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
  • Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected. 

High school diploma or equivalent is required. 

One year of customer service or work related experience in a medical office setting is preferred. 

Experience can substitute for education. Education can substitute for experience.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments/agencies in a declared emergency situation.

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