Front Desk Associate – Franchised in Montreal, Quebec

Job Number 24095171

Job Category Rooms & Guest Services Operations

Location Residence Inn Montreal Midtown, 6785 Decarie Boulevard, Montreal, QC, Canada

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, InnVest Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

THE ROLE:

The Front Desk associate Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

JOB REQUIRMENTS

Must be able to speak, read, write and understand French and English

· Hotel experience an asset

· Attention to detail and analysis

· Excellent organizational, interpersonal and administrative skills

· Competent or familiar with computerized systems

· Demonstrated knowledge of customer service and a genuine desire to exceed customer expectations

· Present a high degree of ethics and a professional image

· Availability to work day, night and night shifts every day of the week, weekends and holidays

· Be able to do several things at once

· Strong team spirit

· Intermediate to advanced experience in MS Excel, MS Access, MS Outlook or similar programs

This company is an equal opportunity employer.

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