French Bilingual Vehicle Return Clerk (Remote – MI)

About the Role

Location: Remote – Michigan residents 

Envie de travailler de chez vous? Do you have a strong eye for detail? This could be a great opportunity for you! 

As a remote, French Bilingual Vehicle Return Clerk (Repurchase Coordinator) at Morley, you’ll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You’ll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

If you have a professional demeanor and the ability to communicate well in both French and English, we’d love to talk to you! While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it’s not required. We’ll train you on everything you need to know to handle these transactions with confidence!

What You’ll Do

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What’s it Like?

What is it like working in automotive customer service, if you haven’t before? It’s doable and you learn as you go.

• Read about one RVM team member’s simple techniques that she uses to understand vehicle issues she has encountered in her work.
• (direct link: https://insde.co/vmtc)

We make sure you have the tools you need to be able to do your job right and stay connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has the processes and relationships in place to make sure that our team can do this smoothly. You’ll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com chat hours: M-F 8 a.m. – 5 p.m. Eastern time (closed on some holidays) TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail

Eligibility Requirements

• Fluency in French and English (spoken and written) 
• High school diploma or equivalent
• Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
• Able to work shifts within the center’s hours of operation:
• Monday to Friday (no weekends!)
• Primary shift: 8 a.m. – 5 p.m. Eastern time 
• Rotational shift 2-4 times per month: 11 a.m. – 8 p.m. Eastern time 

Nice to Have

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree 

Remote Work Requirements

• Michigan resident 
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment 

The Remote Experience 

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Morley?

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates’ perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley’s privacy policy: https://info.morleynet.com/morley-privacy-policy.

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