FP&A and Customer Services Manager (m/f/d)

Job title:

FP&A and Customer Services Manager (m/f/d)

Company

MSD

Job description

Job DescriptionWe are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON Tower) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 170 employees at our Vienna site. In support of our existing team, we are currently looking for:FP&A and Customer Services Manager (m/f/d)The FP&A and Customer Services Manager (m/f/d) will be responsible to lead financial planning & analysis (FP&A), business support and Customer Services operations (OTC – Order to Cash) at our site for the Human Health division in. This role will report to the Finance Lead, working closely with the organization and is supported by three (3) direct report.This job offers an opportunity to not only work together with the regional and global Finance teams and the Business Service Center (BSC) in Prague, but also with the Managing Director, Business Unit Directors (Oncology, Hospital Acute Care, Vaccines), Market Access, Supply Chain and other local departments.Responsibilities include, but are not limited to:Team management: lead and develop a team of three direct reports (1 FP&A, 2 OTC)Lead the market effort and work closely with Managing director, Supply Chain, Commercial, Business Support, and Market Access teams to:Prepares mid-month, month-end, and quarter estimates and actual commentaries.Coordinate the development and submission of financial forecasts, budget, 5-year plan.Track performance against forecasts to understand and clearly articulate drivers.Support continuous Gross to Net optimization.Prepare business review to local and regional senior leaders.Use financial analysis and planning outputs to provide business decision support and financial recommendations to drive profitability and product performance, including resource allocation and the identification of risks and opportunities.Ensure effective and timely communication with BSC, Regional / HQ COE’s regarding key deliverables and support.Support achievement of finance and business objectives.Coordinate identification and escalation of issues and advise Finance leadership of potential business and/or operational risks.Identify, design, and install process improvements for local financial reporting, forecasting and management related activities.Support monthly close process inclusive of accrual evaluations, postings and balance sheet reviews and approves manual journal entries.Other business support: contribute to assessments of business development and strategic initiatives, support various business projects with financial insights.Monitor and reinforce internal controls, the compliance environment, and adhere to our policies and standards, procedures and guidelines, as well as laws and codes of practice.Provide financial literacy education for non-finance stakeholders, fostering a broader understanding of financial concepts and terminology, facilitating collaboration with stakeholders.Manage the Customer Services team and OTC operations, in particular:Sales Order Processing and routine review of credit-limits.Monitor billing, ensure compliant revenue recognition, and monitor cash application is collaboration with the BSC.Contact with customers, queries and complaints management.Strong partnership with demand planning and D&L to monitor inventory levels and take appropriate actions to avoid stock-outs and write-offs.

Maintain up-to date price list, ensure compliance with regulation rules.Education, Experience & Competencies:Skills & qualifications:Education: bachelor’s/master’s degree in finance, Accounting, or Business EconomicsExperience: 5-7 years of demonstrated experience in an accounting or finance role, FP&A (forecasting and reporting) experience is preferredStrong analytical and data organization / interpretation skillsProven ability to multi-task, work under pressure, and meet tight deadlinesAbility to effectively organize and prioritize tasks and work independentlyAttention to details and accuracyExperience in pharmaceutical industry is an advantageStrong leadership skillsAbility to lead and develop people with strong focus on our ways of working and valuesStrong collaborator and team playerEntrepreneurial mindset, taking ownership and accountabilityStrong in decision-making and executionExcellent communication skillsLanguages:Fluent in EnglishFluency in German strongly preferredSystems:Proficient in MS ExcelSolid knowledge of the company’s financial reporting and planning systems and processes, good knowledge of systems (e.g., SAP, BPC, PowerBI)What we offer:Exciting and challenging field of work in a constantly developing organizationVaried work in an internationally operating companyPaid parental leave for mothers and fathers amounting to 12 weeksAttractive company pensionFree HPV vaccinationAnnual pass of the Wiener Linien or company parking (with deductible)Generous home office arrangement and the possibility of hybrid working if requiredRestaurant CardCompany doctorEmployee referral programAnnual bonus as well as employee recognition bonuses during the yearDiscounted fitness offerPharmacy discounts, wholesale discounts, etc.We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 79.600,- and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Current Employees applyCurrent Contingent Workers applySearch Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation: Domestic/InternationalVISA Sponsorship: NoTravel Requirements: 10%Flexible Work Arrangements: HybridShift: Not IndicatedValid Driving License: NoHazardous Material(s): N/AJob Posting End Date: 07/17/2024*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Expected salary

€79600 per year

Location

Wien

Job date

Fri, 28 Jun 2024 07:42:49 GMT

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