Financial Aid Operations Coordinator

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University’s Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University’s residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

The Financial Aid team at the Daytona Beach Campus is currently recruiting for a Financial Aid Operations Coordinator to work on-campus and assist the Associate Director of Financial Aid Operations with the coordination and configuration of the computer systems within the Financial Aid department. The Coordinator will serve as a resource regarding the technological and data needs of the University’s external constituencies. They will assist financial aid and student assistant staff with ways to maximize the use of technology to administer the various financial aid programs while improving overall student satisfaction. This position performs daily operational checks and balances to ensure that the highest level of productivity and service to the students is achieved. This includes reviewing and analyzing reports and resolving inconsistencies as needed with respect to Federal, State and Institutional aid programs. 

The Coordinator will also represent the University at state and regional conferences, area schools, and lending institutions, as well as will act as a liaison with high school students, parents, and administrators.

Qualifications

• Associate’s degree along with at least three years of experience working in a role that deals with technology and troubleshooting issues.

Additionally, the ideal candidate should have the following skills, knowledge and abilities:

• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook.
• Prior financial aid work experience preferred,
• High volume, sophisticated computerized environment using multitude of software packages. Prior experience working with the Financial Aid Module Peoplesoft campus solutions, preferred.
• Ability to install, configure, troubleshoot and maintain software applications and peripheral equipment used by the department.
• Interpersonal skills necessary to deal effectively with staff, the public, and the university community; Demonstrated  strong written and verbal communication skills.
• Demonstrated analytical abilities to handle complex administrative details with experience working in a fast-paced, multi-tasking environment
• Ability to work well under pressure and with frequent interruptions of work
• Demonstrated ability to contribute to and promote a team environment.
• Will be required to work weekend/evening hours during peak periods.