Financial Aid Advisor TERM

Date Posted: 01/06/2025

Req ID: 41214

Faculty/Division: UofT Mississauga

Department: UTM: Ofc of the Registrar

Campus: University of Toronto Mississauga (UTM)

Position Number: 00038205

Description:

About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

The Office of the Registrar at U of T Mississauga delivers mission critical services to support U of T Mississauga academic goals and priorities. We are the guardians of student information, interpreters of policies and innovators of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Financial Aid, the Financial Aid Advisor is responsible for advising undergraduate students on financial aid and related academic matters at U of T Mississauga. The Financial Aid Advisor will advise students on the Ontario Student Assistance Program (OSAP), the University of Toronto Advance Planning for Students program (UTAPS), grants, bursaries and other student aid programs available to U of T Mississauga undergraduate students. The Financial Aid Advisor will fulfill the role by interpreting academic award and financial aid conditions, reviewing and processing OSAP requests and appeals, developing and presenting workshops, promoting a variety of financial aid programs and awards, and assisting with the organization of scholarship and awards ceremonies.

The Financial Aid Advisor will assist students with developing and attaining their education goals by providing support with financial and related academic issues, budget and financial planning, and by facilitating students in developing critical thinking, learning and life management skills and teaching the process of informed and responsible decision-making. Work is accomplished through appointments, presentations, webinars, emails and processing of student documentation.

Your responsibilities will include:

• Advising students on financial aid matters, bursaries, budgeting and personal financial management by probing and providing a range of options and possible outcomes
• Interpreting and applying academic and government financial aid rules to ensure students meet requirements
• Providing detailed information to students regarding completing financial aid applications
• Verifying the accuracy of financial aid entitlements
• Reviewing and assessing financial aid appeals for acceptability
• Updating and maintaining procedures and protocols to comply with Federal Government legislation
• Delivering presentations to promote programs, opportunities and/or initiatives
• Providing significant support to individuals in emotional distress during the course of performing regular duties

Essential Qualifications:

• Bachelor’s degree or equivalent combination of experience and education
• A minimum of four (4) years direct student services experience in a post-secondary environment
• Experience in a financial aid environment advising undergraduate students on budgets, OSAP, other financial aid programs and bursaries, and encouraging scholarships and grant applications
• Experience assessing and processing undergraduate student financial aid applications
• Experience developing and delivering presentations
• Sound knowledge of financial aid and related undergraduate academic policies
• Excellent customer service skills – tact, diplomacy, sound judgement and demonstrated ability to maintain confidentiality
• Strong communication, presentation and interpersonal skills, including listening, facilitating and de-escalating
• Proficiency in MS Office and student information system(s)
• Attention to detail and ability to handle a heavy workload and meet deadlines
• Demonstrated ability to solve complex problems involving individual and group needs and to identify systemic implications and impacts on access to financial aid for undergraduate students

Assets (Nonessential):

• Proficiency using ROSI
• Working knowledge of student ticketing system(s) e.g. AskRegistrar
• Exposure to and understanding of the Ministry of Colleges and Universities Financial Aid database (ONe-key)

To be successful in this role you will be:

• Adaptable
• Communicator
• Diplomatic
• Multi-tasker
• Problem solver
• Team player

Closing Date: 01/15/2025, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Casual 

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 12 — $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Registrarial Services

This is TERM opportunity for six (6) Months

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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