Financial Aid Advisor

Financial Aid Advisor

American Public University System

This role’s work location is flexible with a blend of remote work and in-office work from the core office location in Charles Town, WV.

The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students attending American Public University System (APUS). This position communicates updates to students utilizing Federal Student Aid to support their educational goals.

Responsibilities:

• Advises and educates students on various forms of Federal Student Aid
• Primarily answers student inbound calls, also replies to emails and makes outbound contacts
• Seeks out opportunities to enhance the student experience and promote high-quality service
• Independently performs research to assist students and parents through the financial aid cycle
• Remains flexible to daily workflow and task changes as a result of staffing needs, increased volume, or service level agreements
• Collaborates with other university departments, as needed
• Proactively communicates feedback and trends to management
• Ensures daily tasks and contacts are met within established SLAs
• Adheres to laws, regulations, policies and procedures, and compliance requirements
• Meets department quality and productivity metrics
• Performs other duties as assigned

Essential Skills/Requirements:

• Strong verbal and written communications skills
• Effective interpersonal communication and listening skills 
• Aptitude to think critically and solve problems
• Ability to utilize multiple systems in transition between tasks  
• Proficient in Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
• Solutions and detail oriented
• Bachelor’s degree required
• Experience in customer service, call center, or office environment preferred

Work Hours:

• Office Hours – The following shifts are available and offered based on business need:
  • Monday – Friday 10:00 am – 6:30 pm
  • Monday – Friday 12:30 pm – 9:00 pm
  • Saturday – Wednesday 9:30 am – 6:00 pm
• Potential to work holidays, if needed.

Compensation and Benefits:

• American Public University System seeks to offer a competitive salary and benefit package.
• Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.
• For additional information on our benefits please click the following link: https://www.apus.edu/about/careers/staff .

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our company has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.  

It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  of American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.