The Financial Aid Administrator will execute transactional and complex financial aid-related activities for new and returning learners. Responsibilities include information gathering, data entry into financial aid systems, and other compliance related functions. The ability to work accurately in a fast-paced, highly regulated environment is critical for success in this role. This is primarily an internal role with little learner/customer interaction, though some phone interaction with lenders and internal partners will be necessary at times
Essential Duties
Production Work
Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
Process Financial Aid applications, adjustments, and other Financial Aid related functions
Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
Apply updates and policy changes accurately and timely
Workflow and capacity management
Provide occasional phone/chat support to assist the financial aid contact center staff
Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
Process improvement identification and implementation
Inform supervisors and seniors of gaps related to particular worktypes in the system
Internal customer relationship management
Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
Job Skills
Ability to adhere to a regularly set schedule in support of departmental goals and objectives
Demonstrated ability to critically think and take appropriate action based on training and relevant information
Strong organizational skills and the ability to determine priorities and manage multiple demands
Display consistent success with accurately performing highly detail oriented tasks
Excellent written and verbal communication skills
Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
Maintain and understand compliance with all Title IV rules and regulations
Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
Ability to consistently meet or exceed productivity and quality goals on all duties as assigned
Work Experience
1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply
Education
Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required.
Certificates, licenses and registrations
Other
Bachelor’s degree preferred; Associate’s degree or 2 years of commensurate experience required.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
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