Field Services Engineer II

Unleash YOUR Potential With Us 

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. 

Office of Instructional Resources:

We’re a group of builders, problem-solvers, and creators. We work tirelessly behind the scenes designing, installing, and supporting the latest technology in learning spaces across the university. We continually search for the newest innovations in educational technology.

We value technology that is consistent, intuitive, and effective so that your multimedia content works seamlessly in spaces all over campus.

We are the Office of Instructional Resources.

The Opportunity:

The UCF Office of Instructional Resources (OIR) is in need of two Field Engineer II’s (Audio/Visual technician) to enhance our current team of A/V professionals. The ideal candidates will have experience with Audio/Visual Systems and or Low Voltage systems integration. In addition, the candidates must be a fast learners, be detail oriented and have experience using basic hand tools.

Responsibilities:  

• Provides a strong level of service in the testing, installation, troubleshooting, and maintenance of multimedia equipment across all UCF locations. Must be able to solve complex issues through physical and logical investigation. Assists in responding to Tier 3 AV and multimedia tickets. Assists with troubleshooting and equipment repairs. Works under supervision of senior engineers.

• Follows Standard Operating Procedures within UCF IT and OIR to perform tracking and reporting functions within ServiceNow. Works to meet service level targets to ensure a high level of service delivery.

• Follows Standard Operating Procedures within UCF IT and OIR. This includes staff policies for telecommuting, administrative tasks, creating and maintaining documentation, outage communication procedures, and managing customer interactions.

• Ensures all assigned Objectives & Key Results (OKR) and various metrics are meet on annual basis. This includes departmental and individual Service Level Agreements on tickets and assignments.

• Attends various seminars, training and conferences related to current or emerging technology. Will be given various opportunities to obtain certifications based on specific training.

• Other duties as assigned, which may include temporary supervisory role for the subunit within the department.

Minimum Qualifications:  

High School Diploma or Equivalent and 2+ years of experience.

Preferred Qualifications: 

• Audio/Visual or Low Voltage systems integration experience.

• Ability to discern audio and video quality.

• Ability to lift 50lbs over the head.

• Ability to read line drawings.

• Ability to use construction and fabrication tools.

• Ability to meet construction zone safety practices.

• Fine motor skills and hand eye coordination sufficient to work with electrical components.

Special Instructions to the Applicants: 

Position requires a valid Class E driver’s license (regular license). The position may involve driving to various locations on and off campus to conduct University business.

Are Benefits Important to You? 

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We? 

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Office of Instructional Resources

Work Schedule

Monday – Friday; 6:00AM – 3:00PM

Type of Appointment

Varies

Expected Salary

Negotiable

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF’s Equal Opportunity Statement can be viewed at  http//www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.