Field Service Technician in Levis, Canada

Eaton’s Electrical division is currently seeking a Field Service Technician. This position will be located out of our Quebec City – Canada service facility.

What you’ll do:

This individual will be responsible for servicing Eaton’s uninterruptible power supplies (UPS) and batteries and other electronic products in a low voltage environment (600V and below) at customer sites. The service area is primarily in the Quebec City region, with occasional travel to outlying areas in eastern Quebec.

Whether you work on site, from the service office in Vanier (Quebec) or from your home office, you guarantee visible, service-oriented customer support.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Essential Responsibilities:

• Performs emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.

• Responsible for performing on-site or in-house servicing and repair of company products.

• Provides technical support to customers on operational or maintenance aspects of system equipment.

• Act as customer contact for technical and service-related problems.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.

Why Eaton?

• Be a key member of a world-class service organization that consistently experiences growth.

• Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.

• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.

• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.

• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.

• Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation.

• Tools including a company vehicle, laptop, hand tools, meters and smartphone.

Qualifications:

Required (Basic) Qualifications:

• Diploma of Vocational Studies (DVS) or Diploma of Collegial Studies (DCS) in electrical engineering or electrical engineering technology OR Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket

• At least one (1) year’s experience in power electronics, preferably in the field of UPS (uninterruptible power supplies) OR battery technologies.

• Bilingual in French and English. A technical level of English is required

• No relocation provided. Candidates must reside within 80 km of Québec City, QC to be considered. Candidates must be able to work in Canada without corporate sponsorship now and in the future.

• Candidates must be legally eligible to work in Canada without company sponsorship now and in the future

• Possess and maintain a valid and unrestricted driver’s license.

• Ability to travel to US for product and safety training when necessary

Preferred Qualifications:

• Must have the ability to use drawings, mathematics, manual formulas and a variety of precision diagnostic instruments.

• Must demonstrate proficiency in all field products and processes prior to field dispatch

• Good understanding of single and three-phase circuits, analog and digital electronic circuit theory and microprocessor controls and programming

• Basic understanding of network functionality, fiber optics and sealed and wet cell battery theory and application

• Must be proficient in the use of test equipment and software

• Adheres to all published WSG safety standards

Position Criteria

• Excellent communication and interpersonal skills

• Customer focus and time management skills are essential

• Strong analytical and complex problem-solving skills

• Intermediate / advanced knowledge of Microsoft Office applications

• Effective time management, prioritization and project management skills

• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

• Understanding of the company’s electrical, electronic and mechanical products and those of its competitors

• Ability to provide services and represent the company’s interests in developing customer relationships to ensure long-term customer satisfaction.

• Please note that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Under this policy, you may be required to undergo drug and alcohol testing based on the conditions set forth in this policy.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.