Field Service Representative in Burnaby, British Columbia

ThermoFisher Scientific

Work Schedule

Other

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services (ULS), Patheon and PPD. For more information, please visit www.thermofisher.com.

Location: Vancouver, British Columbia, Canada

Division Specific Information:

As part of the Instrument and Enterprise Services team (ULS brand), you have the opportunity to join a community of field service representatives who have strong customer relationships and confirmed technical knowledge within our ULS division.

How you will make an impact?

We enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time.

What you will do:

  • Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed.

  • Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment.

  • Understand customers’ needs to best promote service contracts, services, and new equipment. Accept training on various equipment and product lines to provide stellar service to our customers.

  • Submit expenses and handle spare part’s inventory in a timely and accurate manner.

  • Document daily service actions through the company work order database.

  • Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.).

  • Adhere to ISO 9001 and ISO 17025 standards for calibration and certification.

  • Work well with numerous manufacturers for day to day warranty related instrument service.

How will you get here:

Education:

Minimum requirement is post-secondary school diploma in electronics engineering or similar military certification. On the job experience and training may be accepted in lieu of these requirements.

Experience:

  • 2 years of experience in field service position.

  • Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.

  • Shown proficiency in multiple vendor product lines with minimal direction.

  • Deliver excellent customer service skills.

  • Strong electronic/electrical and mechanical troubleshooting skills preferred.

Knowledge, Skills, Abilities:

  • Requires proof of Covid-19 vaccination.

  • Mentor and train other colleagues with difficult service calls that require technical expertise.

  • Ability to operate computers, smartphones and related software efficiently.

  • Ability to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.

  • Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed.

Work Environment

  • Ability to lift 50 lbs with assistance, and carry 25-30 lbs. continuously throughout the day.

  • Must wear appropriate personal protective attire as required by the customer.

  • Ability to drive daily to customer sites within a territory, using a fleet vehicle.

  • Must have a valid driver’s license and a safe driving record. Some overnight travel will be required.

  • Ability to travel internationally for training, as the need arises (passport or appropriate work visa).

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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